TOC Does Not Open in WebHelp Generated with RoboHelp 11

Forum|Forum|12 years ago
August 7, 2014
15 replies
675 views

The TOC does not open in WebHelp Generated with RoboHelp 11. I tried other solutions posted on this forum but no success. Any ideas? Thanks in advance for your assistance.

WebHelp

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Captiv8r

Legend

Hi there

Sooo many unanswered questions!

How is the WebHelp being opened? Is it linked to an application or do folks just click a link to open it?

When WebHelp opens, is there a pane on the left where the TOC should be, but it's empty? Or is there no pane?

What browser are you using? Have you tried it using a different browser?

Cheers... Rick

Jeff_Coatsworth

Community Expert

Also, where is the help located? Locally or on a webserver?

W

wercampbellsAuthor

Known Participant

Hi Jeff,

Thanks for responding! I uninstalled and reinstalled RoboHelp 11 and the WeHelp appears to display OK now. BUT, I have graphics in my project that are not displaying, only the empty placeholder for the graphics. This was displaying fine in WebHelp generated with RoboHelp 9 but not now. I see the graphics when I do “Preview Topic” but not in the generated WebHelp. Any clues what is causing this behavior? How can I correct it?

My tables appear very strange too. They are the default table in RoboHelp with the raised gray/silver border. However, in WebHelp, the tables appear as double solid black lines for the border. The tables appear fine in the topic but when viewed via “Preview Topic” and WebHelp output, they are double black likes. Help!

Another thing is that I also get an occasional message about a topic that says “The reference to the file contains illegal characters and will not be shown in Project Manager. How can this be? My css is valid and I use it in numerous help projects.

Once again, thanks so much for your willingness to help. It is much appreciated.

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