TOC from Master/Merged Project Very Slow to Display in Firefox

Forum|Forum|16 years ago
September 10, 2009
1 reply
732 views

I have a Master Project with 9 subprojects. If few of the subprojects are in the output, the TOC may take a minute or more to display.

However, if all the subprojects are in the output the TOC displays almost immediately.

In IE, it doesn't seem to matter. The TOC always displays almost immediately, whether one or all of the subprojects are in the output.

What is the problem?

How can I get around this problem in Firefox.

In Firefox, I use the Web Developer add-on. As the help starts up I see the following in the Error console (among other errrors). I don't know if they are significant or not.

<<<<

Error: uncaught exception: [Exception... "Access to restricted URI denied" code: "1012" nsresult: "0x805303f4 (NS_ERROR_DOM_BAD_URI)" location: "file:///PathToOutput/whutils.js Line: 232"]

>>>>

That error seems to repeat for each of the subprojects not in the output. Eight times in this case.

BTW. I am using RoboHelp 7 (included in the Tech Comm suite), in Windows XP, with 4 GB.

HTML

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Peter Grainge

Community Expert

Have you tried Firefox with the Web Developer add-on disabled?

See www.grainge.org for RoboHelp and Authoring tips

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L

LandBillAuthor

Participant

Yes, I have, and both Windows and RedHat Linux. With most installations, the Web Developer toolbar has never been installed.

Peter Grainge

Community Expert

The bell was slow to ring but I have encountered this before. Someone posted quite a while back and I tested and found the same.

Discussing it with Adobe later they could not replicate and when I retested, it was OK. I can retest later but meantime...

Are you using Mark of the Web? Try turning it on/off.

Have you tried different versions of FF?

Have you cleared the cache?

Any difference between local and server installations of the help?

No reason to suggest those, just off the cuff ideas.

See www.grainge.org for RoboHelp and Authoring tips

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