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A
aceinevo
Inspiring
October 10, 2014
Question

TOC has died in the responsive HTML5 output, it's available in smaller views, but not in full screen. This happened out of the blue with no tinkering to the TOC. Please Help! Thanks...

  • October 10, 2014
  • 1 reply
  • 551 views

TOC has died / disappeared in the responsive HTML5 output, it's available in smaller views, but not in full screen.

Basically get a Loading... prompt and nothing is happening. I'm near the end of a sprint and don't have the time to figure out what went wrong. Hoping someone can help...

However it's fine in other views (smartphone/ tablet etc...)

This happened out of the blue with no tinkering to the TOC. Please Help! Thanks...

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1 reply

Willam van Weelden
Willam van Weelden
Inspiring
October 10, 2014

Which version of RoboHelp are you using? The layout suggests you're on RH 11.0 - 11.0.2. I'm asking because RH 11.0.3 includes a fix for the TOC breaking sometimes.

That the TOC works in mobile can be explained because it is a different widget than the TOC you see with the desktop.

Can you try the following: Create a new Responsive Layout in the project and generate using that new layout. Does the TOC work in that case? That will help us determine whether it's the layout or whether something in the project is causing this.

Kind regards,

Willam

A
aceinevoAuthor
Inspiring
October 12, 2014

Hi - Thanks for the reply. I'm running 11.0.3

Tried creating a new Responsive Layout - didn't fix it. Tried WebHelp and it worked fine. So there is still an issue with the responsive TOC.

Willam van Weelden
Willam van Weelden
Inspiring
October 13, 2014

Ok. Open the developer options by pressing F12. Then reload the page with the TOC. On the console tab, do you see any errors? And if you do, what are you seeing?

Kind regards,

Willam

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