Skip to main content
T
TanTurn
Known Participant
December 22, 2011
Question

TOC, Index, Search content not loading in FireFox 3.0 +

  • December 22, 2011
  • 2 replies
  • 1780 views

Hi,

I have created from RH 8 a merged Webhelp system (1 master, 2 children - based on Peter Grainge's posted procedure). It works fine from IE, and on my system, from FireFox 3.0 and up.

The problem is, that when deployed at the customer's site, the TOC, Index, and Search content does not load in FireFox. All frames display (Nav, contents, and the top frame), but the content for the TOC, Index, and Search does not load.

This only happens at the customer site. The webhelp system works okay in IE.

I have checked and we are running the same javascript version, have the same security settings in FireFox set.

I looked on Peter's site and implemented the redirect fix for FireFox that he has posted, but that hasn't seemed to fix the problem.

They aren't running any special toolbars (like Google toolbar). I am checking on add ons.

Does anyone have any ideas on what else I might check or better yet what might be causing the problem?

Thank you,

Tannis

This topic has been closed for replies.

2 replies

Mark Southee
Mark Southee
Inspiring
January 6, 2012

Tannis, it might be worth checking with the client if they are using a proxy server. I've seen strange things happen with proxy servers, especially with Firefox, so it might be worth asking.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 22, 2011

Open the start page of a child topic. Does the TOC display then?

Does it also happen if all add-ins are disabled? I recall a post where an add-in caused this problem in FF3.

Does the default topic of the merge display?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 23, 2011

Tannis

I think maybe this is a more likely answer.

See Item 57 at http://www.grainge.org/pages/snippets/snippets.htm.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
T
TanTurnAuthor
Known Participant
January 3, 2012

Hi Peter,

I took a look at your snippet page and tried for find a .hf file (snippet 141) but couldn't it.

I then took at look at snippet 57 -

TOC Fails to load on server.

And got the client to see if that might be the problem, unfortunately no. Neither one applied to our situation. As the application runs on an Oracle Application Server the IIS issue does not apply and according to the client, the .js issue is not the problem either.

Was there any other snippet that I might have missed that you were thinking I should look at?

If you have any other suggestions please let me know.

Thank you,

Tannis

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices