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DileepSank
Known Participant
July 2, 2021
Question

TOC not displaying after upgrade robohelp 7 to robohelp 2019 version

  • July 2, 2021
  • 11 replies
  • 376 views

Hi,

I have Robohelp 7 version. I have upgraded my Robohelp 2019.After upgrade xpj project  to rhpj, geting only few files in the output folder. Also not able to see the toc in IE and CHrome.How we can resolve this issue.

Thanks & Regards,

Dileep Sanker

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    11 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 6, 2021

    Have you resolved this?

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 3, 2021

    Do you have an up to date and complete CHM output? If all else fails, that could be a way of recovering the project into 2019 Classic.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information 

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 2, 2021

    Can you share the project? If you can, then see the Contact page on my site and send the RH7 project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

     

    I will take a look over the weekend.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 2, 2021

    Ok, so the issue is happening on the RH7 to RH2019 Classic upgrade? You've confirmed that your RH2019 copy is running 2019.0.14, correct?
    One suggestion is to re-do the upgrade again, but this time delete the .cpd file in the RH7 project before upgrading. See if that makes any difference to the resulting RH2019 Classic project.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 2, 2021

    As Jeff has pointed out, it looks like you haven't followed the steps. RH7 to to Rh 2019 Classic, then to 2019 new.

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    See www.grainge.org for free Authoring and RoboHelp Information

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    DileepSankAuthor
    Known Participant
    July 2, 2021

    Are you Understanding the problem?.

     

    1) Upgrade  RH7-----> RH 2019 Classic ---

     

    2) if all files prsent after upgrade, then Only we need to open with RH 2019 new . Am I correct?

     

    If all files not present after first step, there is any logic to go with 2nd step.

     

    Thanks,
    Dileep

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 2, 2021

    @DileepSank - first upgrade RH2019 to the last version Peter mentioned.
    Then make sure you have a copy made of your RH7 project (zipped is always the best because then you can't accidentally change it by mistake).
    Then open the RH2019 Classic version program - you should see that there are TWO (2) versions of RH2019 in your Start menu - choose the Classic one (not the New UI one).
    Open the RH7 project in that Classic version of RH2019.
    Choose to upgrade the project.
    Check to see that everything upgraded properly.
    If so, save the newly-upgraded RH2019 Classic project.
    Exit out of RH2019 Classic.
    Start up the New UI version of RH2019; open up the RH2019 Classic project & convert it.

    D
    DileepSankAuthor
    Known Participant
    July 2, 2021

    Hi ,

    I have upgraded rh7 project with RH 2019 classic. But unfotunatlly after upgrade, TOC files, InDEX ketwords, Glossary words etc are missed.After upgrade i am getting only files under Content.

     

    Thanks ,

    DIleep

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 2, 2021

    I see you mentioned RHPJ so that is new UI.

     

    Start again as below.

     

    1. Create a backup of the RH7 project.
    2. Open the original in 2019 Classic.
    3. Check it looks OK there.
    4. Then open 2019 New UI and check the version is 2019.0.14. If it is not, go to Help > Check for Updates and apply the latest.
    5. With the updates applied, go to File > Upgrade RoboHelp Classic Project.

     

    Let me know how that goes.

     

    If your licence is a subscription you would be advised to download 2020 and work with that.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    DileepSankAuthor
    Known Participant
    July 2, 2021

    Hi Peter,

    I have done follow steps, but no luck with my latest RH version is 2019.0.11.

    1) Upgraded my RH7(xpj) project converted to rhpj with RH 2019( We cant open xpj pjt with RH2019 because it wont  support old xpj project).

    2) After Upgrade, missed my exising old version xpj pjt  have TOC, SEARCH,INDEX, Glossary Settings.

    Thanks &Regards,
    Dileep

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 2, 2021

    Your latest post is rather different to your original where you said you were getting few files. The most likely cause is what I responded with. There was no reference to other parts missing. It seemed like your problem was lack of understanding how to use the new UI rather than an upgrade issue.

     

    Are you talking about upgrading to 2019 Classic or to 2019 new UI before we go further?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 2, 2021

    Check out Peter's RH Tour for the changes & Beth's video - https://www.youtube.com/watch?v=I3V0n4GpBh0&list=TLGGg02Bma0uK4gxMDAyMjAyMQ on using the new UI.

     

    Also, on a non-production machine, download the trial copy of RH2020 to play around with it with a copy of your project.

    D
    DileepSankAuthor
    Known Participant
    July 2, 2021

    Hi Jeff,

     My simple question is why my existing toc, index, glossary  from my current old xpj project are missing while upgrating with higher version of robohelp 2019.

    Thanks & regards,

    Dileep

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 2, 2021

    That's a lot territory to cover and more like a training course. Follow the link I sent you and how to use all the parts are explained there.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    D
    DileepSankAuthor
    Known Participant
    July 2, 2021

    we have a plan to purchase it if it is working. Can you pls give me more steps.

    Link is not that informative from end user poerspetive.

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