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anadublin
Participant
October 19, 2011
Question

TOC not displaying in FireFox 7 via Apache

Hi

If I access the webhelp internally (not via Appache) the TOC is displayed OK, but externally (via Apache) it isn't. I'm using Robohelp 8.0.2 -  WebHelp-Pro

I compare calls using FireBug I notice that the internal request is loading whlang.js and whtopic.js and whtoc.xml but when accessing externally I don't see this requests. 

Any ideas RoboHelp is not looking for these files?

Thanks

A

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9 replies

anadublinAuthor
Participant
May 21, 2012

Hi Peter

   Apologies for the late response.

   We don't use the Robohelp server, becuase we use the context sensitive help so we lunch the htm via the script RoboHelp_CSH.js within our own web application.

   I notice now that with FireFox 12, the help doesn't even lunch if accessing thru Apache to the web application. Any idea?

Thanks

Ana

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 21, 2012

If you are not using RoboHelp Server, you already have my answer. You need to generate WebHelp, not WebHelp Pro.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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anadublinAuthor
Participant
May 22, 2012

Hi Peter, thanks for your feedback, I tried with Webhelp, but I get the same error, the TOC doesn't display if accessing via Apache, and I continue to see some missing requests like attempting to get

whlang.js and whtopic.js and whtoc.xml

Regards

Ana

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 19, 2011

WebHelp Pro requires RoboHelp Server. Is that installed on the server? If not you need WebHelp, not WebHelp Pro.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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