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Question

TOC tiles missing after upgrading RoboHelp 2019 to 2022

Forum|Forum|2 years ago
January 11, 2024
6 replies
370 views

I'm upgrading help systems for two different product lines from RoboHelp 2019 to 2022. With one of them there were no problems - the structure and navigational elements look good. On the other the TOC tiles are missing and I haven't been able to figure out how to get them to display. The project TOC looks fine and all the structure is there, including all topic content. But the TOC tiles will not display. I'm using a frameless Oceanic template. Any recommendations would be appreciated.

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Peter Grainge

Community Expert

Can you share the projects? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

I would like to see the last Classic copy and what you have now. Zip them up and see my Contact page.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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S

Scott24846338ewcnAuthor

Known Participant

I'm not sure I'm able to share the projects, Peter. Although I do sincerely appreciate your desire to dig into my issues. I will let you know if I find out otherwise and/or if my frustration level continues to escalate my desperation. The most confusing aspect is that I have a similar help system for a different product line that doesn't have this problem. Thanks again.

Peter Grainge

Community Expert

So a search brings up the topics and the index works etc, just not the tiles?

I think @Jeff_Coatsworth has hit the nail on the head as upgrading customisation depends on how it was done. See this link.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

S

Scott24846338ewcnAuthor

Known Participant

Thanks to both of you for your help. Prior to this I've been using FrameMaker to make all my content edits then importing the updated content into RoboHelp to generate my help outputs. There were a lot of customizations in RH and this process always resulted in plenty of issues that had to be worked through. The whole process far pre-dated my arrival here. I'm in the process of eliminating Frame and just doing everything in RH. But it looks like things aren't going to be as straightforward as I'd hoped for this help system. Since I just inherited the old process, it will be difficult for me to track down the problem customizations and how to address these. This, in a nutshell, is the challenge for me.

Jeff_Coatsworth

Community Expert

Well, the customizations wouldn't have been on the FM side of things - they would have been in RH in the edits made to the skins/templates.

Peter Grainge

Community Expert

When you say they are missing, does the home page open but without any tiles or does it go straight to the TOC and default topic?

If the latter, in the preset there is a setting Use Template Home Page. Maybe that has been deselected.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

S

Scott24846338ewcnAuthor

Known Participant

The home page opens, but without any tiles.

Jeff_Coatsworth

Community Expert

Was the template customized in RH2019 Classic? That may not have survived the upgrade and may need to be done again in RH2022.

S

Scott24846338ewcnAuthor

Known Participant

Yes it was customized in RH2019.

S

Scott24846338ewcnAuthor

Known Participant

It's 2019 Classic and 2022.3.93.

Jeff_Coatsworth

Community Expert

This was from RH2019 Classic to RH2022? Or 2019 New UI to 2022? What point version of RH2022?

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