Skip to main content
MGDawn
MGDawn
Inspiring
May 31, 2017
Answered

topic details are missing in generated WebHelp

  • May 31, 2017
  • 4 replies
  • 762 views

I have RoboHelp 2015.

When I generate the help, the TOC is is accurate, but the topic content is missing. I'm seeing this icon:

I have deleted the TOC and started over. I dragged the topics I wanted included from the project list to the TOC.

I have deleted the files listed in the WebHelp folder in the project and started again, still no luck.

Of course, I need this done by end of day today! Any help is greatly appreciated.

MDawn

    This topic has been closed for replies.
    Correct answer MGDawn

    After much experimenting and using all the helpful answers from the forum and a nudge from the Adobe Technical Support team, I found out the solution. I had created file names with non-standard characters. / () and - to be specific. Something in the process does not like these. I took the non-standard characters out of the file names and everything worked fine. You can use the non-standard characters in the topic content itself.

    Unfortunately, RoboHelp does not warn you when you create the file with a non-standard character.

    Thanks to all who provided help,

    MDawn

    4 replies

    MGDawn
    MGDawnAuthorCorrect answer
    Inspiring
    June 2, 2017

    After much experimenting and using all the helpful answers from the forum and a nudge from the Adobe Technical Support team, I found out the solution. I had created file names with non-standard characters. / () and - to be specific. Something in the process does not like these. I took the non-standard characters out of the file names and everything worked fine. You can use the non-standard characters in the topic content itself.

    Unfortunately, RoboHelp does not warn you when you create the file with a non-standard character.

    Thanks to all who provided help,

    MDawn

    Captiv8r
    Captiv8r
    Legend
    June 2, 2017

    Again, it was down to file names. Sigh...

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 2, 2017

    Please vote for Bug RH611 by following this link. Tracker

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    MGDawn
    MGDawnAuthor
    Inspiring
    May 31, 2017

    I have looked at everything you suggested. Not seeing anything you described. The project name was Procedure/Rates. I went through all topics and files and the project itself and took out the slash / That didn't help

    I went back into create a Printed Doc just for kicks and the last section of the document is missing entirely. Right before the message in the output view screens was this message:

    Missing topic '!SSL!\Printed_Documentation\!doc_tmp_folder_0\'.

    I don't know if this is significant or not. But the last section was not included in the Word doc.

    I looked at the project in IE and didn't see anything unusual.

    I find it interesting that the topic which is at top level of the TOC looks fine. All the topics listed under a book are not displaying text. Not sure if that's important distinction or not.

    When I look at the file structure in IE, I see this line first:

    The Procedure_Rates is the project name. However, the next part, MDAWN-LPTP_May-31-150947-2017_Conflict is my print user name at my work. I'm not at work right now, I'm working from home. The word Conflict is not helpful. When I open the line, it shows a list of the contents of the help file I'm trying to create.

    Is this at all helpful or a problem?

    Thanks,

    MDawn

    Captiv8r
    Captiv8r
    Legend
    June 1, 2017

    Are you by chance creating a CHM file? And if you are, is it by chance on a network drive? If so, copy it to your local drive and see if things change.

    Cheers... Rick

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 31, 2017

    Also check for Conditional Build Tags?

    Captiv8r
    Captiv8r
    Legend
    May 31, 2017

    Hmmm, if that's it, that will be a first for me. Normally if a topic has been excluded by virtue of a build tag, it's also removed from the TOC so there shouldn't be a TOC entry to click if that's the case.

    Cheers... Rick

    Captiv8r
    Captiv8r
    Legend
    May 31, 2017

    Is this happening for any topic? Or just specific topics?

    Have you double-checked the topic file names? I saw another issue late last week and earlier this week where a file name had a space in it, but when generated, had an underscore. So you should probably check for that.

    Cheers... Rick

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices