topic details are missing in generated WebHelp

Question

I have RoboHelp 2015.When I generate the help, the TOC is is accurate, but the topic content is missing. I'm seeing this icon:I have deleted the TOC and started over. I dragged the topics I wanted included from the project list to the TOC.I have deleted the files listed in the WebHelp folder in the project and started again, still no luck.Of course, I need this done by end of day today! Any help is greatly appreciated.MDawn

MGDawn · Accepted Answer

After much experimenting and using all the helpful answers from the forum and a nudge from the Adobe Technical Support team, I found out the solution. I had created file names with non-standard characters. / () and - to be specific. Something in the process does not like these. I took the non-standard characters out of the file names and everything worked fine. You can use the non-standard characters in the topic content itself.

Unfortunately, RoboHelp does not warn you when you create the file with a non-standard character.

Thanks to all who provided help,

MDawn

MGDawn · Answer

I have looked at everything you suggested. Not seeing anything you described. The project name was Procedure/Rates. I went through all topics and files and the project itself and took out the slash / That didn't help

I went back into create a Printed Doc just for kicks and the last section of the document is missing entirely. Right before the message in the output view screens was this message:

Missing topic '!SSL!\Printed_Documentation\!doc_tmp_folder_0\'.

I don't know if this is significant or not. But the last section was not included in the Word doc.

I looked at the project in IE and didn't see anything unusual.

I find it interesting that the topic which is at top level of the TOC looks fine. All the topics listed under a book are not displaying text. Not sure if that's important distinction or not.

When I look at the file structure in IE, I see this line first:

The Procedure_Rates is the project name. However, the next part, MDAWN-LPTP_May-31-150947-2017_Conflict is my print user name at my work. I'm not at work right now, I'm working from home. The word Conflict is not helpful. When I open the line, it shows a list of the contents of the help file I'm trying to create.

Is this at all helpful or a problem?

Thanks,

MDawn

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.