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R
RoboFan
Inspiring
November 13, 2018
Question

Topic Helpful? Yes/No Function

  • November 13, 2018
  • 2 replies
  • 1106 views

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ENVIRONMENT

Running RoboHelp 2017, with latest patches/updates installed. (NOT upgrading to RH 2019 until the paint is dry...)

Generating HTML 5 Responsive output.

Output is hosted on internal network, but plan to move to online/cloud-hosting (e.g., Azure)

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ISSUE

I want to provide an element/function similar to the following at the bottom of each topic. (Yes and No (or thumbs up/thumbs down) are separate selectable graphics; when selected, the topic title and/or file path + file name and response are recorded in some data repository (database, etc.) - I'm not looking for a confirm dialog - just record it on select. A bonus data point would be if we could capture the user's location via IP address, or similar.):

      Did this help? Yes | No

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NOTES

Microsoft and Apple BOTH do this.

     Microsoft: Did this solve your problem? Yes/No

     Apple: Helpful? Yes/No

The Adobe AIR output used to (maybe still does, but since no one's generating AIR output who knows...) support a star/rating function so users could RATE THE HELPFULNESS of a topic. That's the general idea, however I just want something straightforward - Yes/No.

I don't want to spend $10k on RH Server to get this.

I have developers who can probably help with this, but if there are RH users on here that are doing this, and able to share details on it, I'd greatly appreciate it!

This topic has been closed for replies.

2 replies

Captiv8r
Captiv8r
Legend
November 13, 2018

Just thinking a bit out loud here. I'm wondering if GA might actually be able to help.

Wondering if one could use it as follows:

Configure two separate HTML topics that would house the GA code.

Configure one avenue (the YES, this was helpful) to briefly load one of the GA coded topics.

Configure the other avenue (the NO, this was not helpful) to briefly load the other GA coded topic.

My thought here is that you would then be able to analyze results based on which topics were loaded.

I'm surely overlooking something here, but it's a fun mental exercise.

Cheers... Rick

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 13, 2018

Basically anything like that needs a database behind it and that doesn't come with RoboHelp, other than with server which, as you point out, comes at a cost.

I haven't seen a solution posted and will await yours.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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R
RoboFanAuthor
Inspiring
November 13, 2018

Thank you for the response, Peter.

There must be RH users out there that are doing this. What about Google Analytics Event Tracking? I wonder if anyone is leveraging that tool for this type of function.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 13, 2018

Do a search of the forums - I know people have added GA to their master pages. Here's another approach - https://www.helpessentials.com/2012/11/03/adobe-robohelp-add-google-1-button/

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