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Forum|Forum|4 years ago
May 20, 2021
10 replies
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Hi all,

I have completed my first RoboHelp project and saved it as a chm file. After I generated a chm file and viewed the output successfully, I sent it to our developer to add to our website. He can view the table of contents in the left frame, but is unable to view any of the content in the right frame.

I'm not sure if I am not saving it correctly or have the settings right.

Has anyone had this issue and can guide me to a solution?

Thank you

This topic has been closed for replies.

A

Amebr

Community Expert

Further to Peter's suggestion about opening it on the developer's local drive, they may also need to Unblock the chm once they copy to their local PC. To do this right-click on the CHM, select Properties, and on the General tab click the Unblock button.

Peter Grainge

Community Expert

My guess is the developer is trying to view it on a network drive and we've been there. Ask the developer to open it on their local drive.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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K

klr7673Author

Participating Frequently

Peter - Do you have any recommendations on solving my original problem since I am able to use a chm file?

K

klr7673Author

Participating Frequently

Amebr - Thank you for the assistance. I learned something from your thoughtful response. It's not easy being new to a software, so your kindness in this instance was very appreciated.

Peter Grainge

Community Expert

Citrix is an entirely different type of server and may account for why the CHM is running. Not my area.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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K

klr7673Author

Participating Frequently

Peter - I am unable to send you a link as this is a password protected site. Our users use Citrix to log into our environment.

Peter Grainge

Community Expert

Can you please post a link to the CHM that is working on your site? As my CHM Files Not Working on Network (grainge.org) page explains, since 2017 they will not run on 64 bit machines. Are you maybe looking from a 32 bit machine?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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klr7673Author

Participating Frequently

When I generate a Responsive HTML5 output, I see a separate htm file for each of my chapters. Is there an easy way to forward this to my team for them to post to our site? Do I have to send all of the files?

A

Amebr

Community Expert

For security reasons CHMs can't run on a network or the web. Peter's link explains it.

You would need to send them everything in the output folder (htm, jpg, css, js). You can zip up the folder to copy elsewhere.

Another option might be to use the Publish feature. It's designed to publish your output to a web server, but you can easily publish to a network drive, if there's a common location they would be happy to grab it from. They then need to copy everything from the publish folder; you can't pick and choose to copy just some files.

On a side note, you might think "I'll just generate directly to the network folder" and save a step. i wouldn't personally recommend this.

1. Generating deletes everything from the folder you're generating to. So you lose a known working copy if anything goes wrong with the generation. And if someone is copying from there at the time that will mess up what they're doing.

2. There's a lot going on during the generation process and any small network glitches might mess up the generation. The publish process is much simpler and is designed for uploading to a web server so would take in to account possible small network issues. (That last is a bit of a theory on my part, not being an Adobe employee, but I think the logic is sound.)

(This is just my opinon on generating to the network, rather than an official Adobe recommendation.)

Peter Grainge

Community Expert

Since 2004 you can't run CHMs on a network!

See my site for full explanation.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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klr7673Author

Participating Frequently

That's odd. We have a working version of a chm file on our site currently. Regardless, would there be a reason why he can't view it if I am saving it to a shared drive?