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heath_huff
Known Participant
June 17, 2009
Question

Topics Suddenly Blank

  • June 17, 2009
  • 1 reply
  • 1488 views

I'm working in RH7 on a project with three authors.  All three authors are working from a local copy with networked backup.  Four topics appear blank in our local copies, but are present in the published version and in the backup.  All four contain DHTML drop-down hotspots, but other than that are pretty typical HTML files. We attempted to restore the backup copies of those four topics, and the backups appear blank when opened locally, too. This has happened once before, and at some point we lost the content.  Help!  Anyone know what's going on?

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1 reply

Captiv8r
Captiv8r
Legend
June 17, 2009

Hi there

What happens if you restart RoboHelp? I've seen it before where all topics suddenly appear blank and restarting normally fixes it.

If it's always the same topics and it's consistent, something probably went all wonky in the HTML code. Usually you can recover by editing the HTML. You might even find you need to locate the topic in Windows Explorer, right-click and display in a browser. Then copy the content from the browser so it may be pasted back into the RoboHelp editor.

Of course that will likely destroy any DHTML going on. (Drop-downs or Expandos).

Cheers... Rick

H
heath_huffAuthor
Known Participant
June 17, 2009

Restarting RoboHelp has no effect, alas.  I'll give a shot to editing the HTML and see what happens.  Currently, it's the same four files.  Previously, we lost another topic in the same manner.  Thanks for the response.

UPDATE: HTML mode shows a single paragraph containing a non-breaking space:

<body>
<p> </p>
</body>

RoboColum_n_
RoboColum_n_
Legend
June 18, 2009

Do you have dropdowns within dropdowns or loads of DHTML in the topics. I have seen cases where this is the case and the topic takes ages to render the info. If you leave it long enough the content will display. Hardly useful to the user but it may be your problem which would give you an idea of what you need to do

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

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