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L
Leeckel
Known Participant
April 24, 2013
Question

Tracking Help Effectiveness

  • April 24, 2013
  • 1 reply
  • 2243 views

Hi All, Does anyone have any ideas on how to track help effectiveness using RoboHelp? Is there any way to implement a question like "Was this helpful?" to track user responses?  I currently don't have RH 9 and was wondering what other options there are to track whether or not a user finds a topic useful.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 25, 2013

    There are threads on the forum about using Google Analytics but I am not sure how you will use that if you don't have RoboHelp to integrate it.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Willam van Weelden
    Willam van Weelden
    Inspiring
    April 25, 2013

    Hi,

    The answer hangs on what you mean by 'tracking'.

    You can use Google analytics or RoboHelp server to track page visits, frequent search terms, etc.

    If you want to gather feedback, then there are several ways in which you can do this, for example:

    - A simple link to open an e-mail to allow the reader to give feedbak.

    - A 'was this useful' link that sends the results to an e-mail address/database.

    A link to open an e-mail is rather simple and you can add that in a matter of minutes. The second option is not supported by default and will require a custom solution for your help. It can be done, but that's a (small?) investment.

    Greet,

    Willam

    L
    LeeckelAuthor
    Known Participant
    April 25, 2013

    Hi William,

    This is very helpful - thanks. I would really prefer to go with the non-supported option but it sounds like I will need some development effort to do that. Is this something that could be integrated with my current RoboHelp project or when you refer to custom solution are you talking about setting up a completely separate help solution?

    As for Google Analytics, is there any documentation available on how this could be implemented?

    Regards,

    Lisa

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