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boggym
boggym
Inspiring
February 11, 2022
Answered

Transferred projects do not work as expected when generating the HTML5 layer

  • February 11, 2022
  • 6 replies
  • 310 views

Hi,

I am working with RH11, and I transferred some projects from some obsolete Windows 7 machine onto Windows10 machines. Everything worked fine except when after I generate the online HTML5 layer, when I choose to view what I got, and I try to search for something, a weird window (see screenshot attached) is displayed instead of taking me to the places where the search sting is encountered.

Did I do anything wrong during the transfer? I simply copied the directories where the projects were from one machine to the other, and I made sure that the drive letters are identical.

Thank you

 

    This topic has been closed for replies.
    Correct answer Peter Grainge

    Also try creating a new copy of the skin, not a duplicate. Give it a slightly different name. 

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    6 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 14, 2022

    OK but you have pinpointed where the issue is, the skin. Are you still able to generate using the Windows 7 machine? I wonder if it still works there.

     

    Bottom line though is on the Windows 10 machine the issue is the skin so it's looking to me like you are going to have to use the new skin and customise it. Unfortunately your version is out of date for Adobe Support or I would suggest going there.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    boggym
    boggymAuthor
    Inspiring
    February 14, 2022

    Hi Peter,

    The projects work fine on my Win7 machines, so I do not worry much about those.

    The Win10 machines were those where I wanted to make it work, and it seems that, with your help, I managed to do exactly that.

    Thank you very much

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    February 13, 2022

    Also try creating a new copy of the skin, not a duplicate. Give it a slightly different name. 

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      boggym
      boggymAuthor
      Inspiring
      February 14, 2022

      Thank you very much Peter!

      I will give it a shot, and will let you know how it goes.

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      February 13, 2022

      I mean use WinZip or similar to compress the whole project on the old machine, copy the zip file to tne new machine and unzip it.

       

      I've seen the odd report of copy paste giving grief. I'm doubtful it will help but it's worth a try. 

      ________________________________________________________
      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

      Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      February 12, 2022

      Rather than copy/paste, zip up the project on the old machine and transfer the zip across.

      ________________________________________________________

      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

      Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      boggym
      boggymAuthor
      Inspiring
      February 13, 2022

      Hi Peter,

       

      By zipping the project you mean using a whatever compressing software to get a zip file? Or is there a RH tool for that?

      I managed to copy paste the projects from the old machine to the new w/o any issue and I can work on the projects as I did on the old machine. This is my only issue that I have with the search, and I have no clue why it is happening.

      I tried to take the whole structure of folders across so that there are practically no changes, however I have this issue now.

      By zipping the project you mean taking just the folder where the project is?

       

      Thank you

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      February 11, 2022

      Is D:\ a second drive on your local machine? Usually you keep the RH project files in something like C:\projects\{project_name}\ to keep the paths short.
      Sounds like you need to check the properties of your HTML5 Layout and see where it's generating to.
      You launch the Preview at the end of the generation process - that's not 100% what you'd experience if you were a consumer of the help. Better to launch it outside of RH to get a more accurate picture. You do have JavaScript enabled in your browser, right? Your output relies on that to build the screen & perform functions like Search.

      boggym
      boggymAuthor
      Inspiring
      February 11, 2022

      On both machines there is the same structure, i.e. on both the projects are on the D drive, and on the old machin it works perfect, however on the new machine it does not, so I was wondering if I am missing something in the general configuration of the project that might not have been transported through the "normal" copy from the old machine/paste onto the new one.

      As I said before, I tried to start the index.html from Windows explorer, and I got the same result.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      February 11, 2022

      So you've generated a Responsive HTML5 output, correct? In RH11 (that's now considered the Classic UI) your output should all be in the \{project_name}\!SSL!\{output_name}\ folder. Within that folder, you would typically launch the index.htm start page (unless you chose to call it something else in the Single Source Layouts properties' Layout definition) with your browser. Is that what you tried? 

      boggym
      boggymAuthor
      Inspiring
      February 11, 2022

      Hi Jeff,

       

      Thank you for your reply.

      At the end of the layer generation you know there is amessage sayin if you want to see the result, OK? I clicked on that button. I did not generate the layer in the default folder, I generated one of my own.

      I tried to open the index.html file, and when I search something, the same "Index of file:///D:/..." comes. On the old machines the places where the string was found is appearing, so I do not quite know how the search is done.

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