A

Anonymous

Answered

trouble installing Robohelp 2019

Forum|Forum|6 years ago
December 16, 2019
6 replies
852 views

Hi all,

I'm having trouble with the install but not sure what is wrong. This is happening when I am choosing the language and install location for Robohelp 2019.

I choose english, and either default location or choose the program files folder on a win7 device and it doesn't matter but there is a tiny red x on the install location. I cannot get past this, does anyone have any insights on what might be happening? This is just for Robohelp but not the TCS suite.

Also - I have downloaded the trial version with the intent on upgrading to the full version with a key that has already been purchased.

System specs:

Lenovo T460s

Dual Core Intel I5

8gb RAM

64bit OS

Thanks in advance.

Classic

This topic has been closed for replies.

Correct answer

Hi Mayank,

No logs, doesnt even get past the opening screen to install.

I have tested on a few other machines and I can get the installer to work, so there is some flash problem on this laptop, which I will figure out after the holidays.

thanks for all the assistance anyways, I thought there was a issue with the installer/ this systems specs.

M

Mayank_Meh

Community Manager

Hi,

Can you share the screenshot of the screen where you get the error while installing? Also can you share the install.log located at C:\Program Files (x86)\Common Files\Adobe\Installers

Regards,

Mayank

A

Anonymous

Correct answer

Hi Mayank,

No logs, doesnt even get past the opening screen to install.

I have tested on a few other machines and I can get the installer to work, so there is some flash problem on this laptop, which I will figure out after the holidays.

thanks for all the assistance anyways, I thought there was a issue with the installer/ this systems specs.

Jeff_Coatsworth

Community Expert

@Peter - system reqs say Win7 is ok

A

Anonymous

Thanks Peter,

Yes I have checked these requirements:

Core i3 or faster processor
Microsoft® Windows® 7, 8.1, or 10
4 GB of RAM or more is recommended
3 GB of hard-disk space is required for installation; additional space is required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
64-bit CPU and operating system

I am checking into the case-sensitive file system part. HDD has plenty of local storage for install as well,

Peter Grainge

Community Expert

Check the requirements. I am not sure 2019 will run on Windows 7.

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A

Anonymous

Thanks Jeff,

Yes I have logged on with my own admin account, and have given admin rights to the end user to try... same issue.

Jeff_Coatsworth

Community Expert

First, "trial version" is the same as "full version" - there's no difference except for serial number.

Next - Are you installing as an administrator with full rights over your c:\ drive folders? Chances are, you aren't; that's why the program is honking at your choice of location.

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