A

Anonymous

Answered

trouble installing Robohelp 2019

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Hi all,

I'm having trouble with the install but not sure what is wrong. This is happening when I am choosing the language and install location for Robohelp 2019.

I choose english, and either default location or choose the program files folder on a win7 device and it doesn't matter but there is a tiny red x on the install location. I cannot get past this, does anyone have any insights on what might be happening? This is just for Robohelp but not the TCS suite.

Also - I have downloaded the trial version with the intent on upgrading to the full version with a key that has already been purchased.

System specs:

Lenovo T460s

Dual Core Intel I5

8gb RAM

64bit OS

Thanks in advance.

Classic

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Correct answer

Hi Mayank,

No logs, doesnt even get past the opening screen to install.

I have tested on a few other machines and I can get the installer to work, so there is some flash problem on this laptop, which I will figure out after the holidays.

thanks for all the assistance anyways, I thought there was a issue with the installer/ this systems specs.

M

Mayank_Meh

Participating Frequently

Hi,

Can you share the screenshot of the screen where you get the error while installing? Also can you share the install.log located at C:\Program Files (x86)\Common Files\Adobe\Installers

Regards,

Mayank

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A

Anonymous

Correct answer

Hi Mayank,

No logs, doesnt even get past the opening screen to install.

I have tested on a few other machines and I can get the installer to work, so there is some flash problem on this laptop, which I will figure out after the holidays.

thanks for all the assistance anyways, I thought there was a issue with the installer/ this systems specs.

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Jeff_Coatsworth

Community Expert

@Peter - system reqs say Win7 is ok

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A

Anonymous

Thanks Peter,

Yes I have checked these requirements:

Core i3 or faster processor
Microsoft® Windows® 7, 8.1, or 10
4 GB of RAM or more is recommended
3 GB of hard-disk space is required for installation; additional space is required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
64-bit CPU and operating system

I am checking into the case-sensitive file system part. HDD has plenty of local storage for install as well,

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Peter Grainge

Community Expert

Check the requirements. I am not sure 2019 will run on Windows 7.

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Anonymous

Thanks Jeff,

Yes I have logged on with my own admin account, and have given admin rights to the end user to try... same issue.

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Jeff_Coatsworth

Community Expert

First, "trial version" is the same as "full version" - there's no difference except for serial number.

Next - Are you installing as an administrator with full rights over your c:\ drive folders? Chances are, you aren't; that's why the program is honking at your choice of location.

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