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ginafromtampa
ginafromtampa
Inspiring
July 15, 2008
Question

Tryiing to open articles gives "scheduled maintenance" error messages

  • July 15, 2008
  • 2 replies
  • 798 views
Something is wrong with the RoboHelp user forum Web site. For the past several weeks almost every time I click on the hyperlink from a search result, I get a "scheduled maintenance" error (and this is between 9a and 5p EDT). However, if I search from Google's advanced search using and "Search within a site or domain" as http://www.adobe.com/cfusion/webforums/forum/messageview.cfm, I don't have problems. Unfortunately, it searches all Adobe's product user forums, not just RoboHelp. Cleared my Internet Explorer 7 cache several times. What's going on? Thanks.
    This topic has been closed for replies.

    2 replies

    P
    Pete_Lees
    Participating Frequently
    July 24, 2008
    Hi, all,

    As far as I can see, this problem is caused by the final query string that the forum software appends to the URL of the search result. Deleting this string from the Address bar of the browser should enable you to display the discussion you want.

    For example, suppose that you search for discussions that contain the word "forum". All the resulting hyperlinks will have a URL like this:

    http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=65&catid=447&threadid=1353841&highlight_key=y&keyword1=forum

    If clicking a hyperlink causes the "Site Area Temporarily Unavailable" message to appear, you might try deleting the "&keyword1=forum" bit in the Address bar and then refreshing the window.

    Not an ideal solution by any means, but, until the forum software is tweaked, it may be the only one.

    Pete
    Gravenstein
    Gravenstein
    Inspiring
    July 19, 2008
    I tend to run into the same problem starting around 4:00 or 5:00 pm Pacific Time. I'm not sure when it ends. Sometimes a simple refresh will get me going again. Sometimes not. To add a little variety to the mix, today I was unable to log in to the forum for several hours.

    G
    A
    Amebr-ke0mH4
    Inspiring
    July 21, 2008
    And here was me blaming my corporate firewall and/or antipodean internet connection.
    A
    Anonymous
    July 23, 2008
    Actually, this might jsut be a very confusing error message from Adobe's web server. And it does not go away, unless...

    I started a similar thread a few months ago. A RoboHelp gutu (Peter Grainge, I believe) told me that this is a problem with my "Profile > Personal Options". I recall that I changed the "Days back to view topics for" entry.

    Basically, I could see certain topics (in the title-only view), but I could not access the actual topic text.

    I have no idea why the server would report "maintenance" if the topic is "not available".
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