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A
Community Expert
AmebrCommunity Expert
Community Expert
January 4, 2018
Question

Twisty image not "twisting"

  • January 4, 2018
  • 1 reply
  • 765 views

Hi guys,

Just wanted to find out if people using RH2017 are experiencing this problem (I'm on RH11, Multiscreen HTML5).

Conditions: Output contains dropdowns with Twisties enabled, skin/screen layout includes Highlight Search Results checkbox.

1. Search for a word that occurs inside a dropdown.

2. Select the Highlight Search Results checkbox.

3. Click the search results link for the topic with a dropdown.

Can you confirm that the twisty image is not "twisting" when the dropdown is opened because of search highlighting? That is, it is still in the "closed" position, even though the dropdown text is displayed?

e.g. In the image below:

  • "Tip" shows a closed twisty image and the content is not displayed (search term is not in the dropdown text).
  • "Entitlement" shows the closed twisty image, but the content is displayed because 'care' is highlighted from the search.

I've quickly tested Multiscreen HTML5 and Webhelp in RH11 and see the same behaviour in both outputs.

Many thanks

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
January 4, 2018

Okay, what you have demonstrated is that for you, when you search, the results aren't showing the proper image.

What about when you click the link? Do the twisties work okay then?

My gut says we will discover this is a bug in the programming.

Cheers... Rick

A
Community Expert
AmebrCommunity ExpertAuthor
Community Expert
January 4, 2018

Yep, once I click the dropdown link the images twist, but that one remains "backwards" which is very disconcerting. (I'm kinda hoping it's fixed in 2017, but I feel like it probably isn't... )

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 5, 2018

I think I see what is going on here. It used to be that if a search found a term in a dropdown, the content was not expanded so the user was confused. Then in response to requests they changed things so that the search does expand the dropdowns with the search term. However, it is not expanding it by clicking the dropdown so the javascript that turns the twisty is not being deployed.

Are you using the method on my site and Willam's or the method built into RoboHelp?

See www.grainge.org for RoboHelp and Authoring information. $£0.00

@petergrainge

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