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Question

Type for some content reverts back after project is re-opened

Forum|Forum|3 years ago
April 25, 2022
6 replies
289 views

Somehow some text in various topics got changed to a different Type.
example:

*File name preceeded by year

To fix it, I used Clear Formatting and the text returned to normal. I then saved the project.

When I re-open the project the problem comes back. Why is some text reverting back to a different (wrong) text style?

This topic has been closed for replies.

Peter Grainge

Community Expert

You say "I am using v2019.0.11. I tried to upgrade, but the upgrade dialog box gets cut off and I cannot see the buttons in it".

So the problem is in 2019 Classic and you couldn't upgrade because of the above issue. I have seen that too. If you want to try upgrading again I have seen that problem and there is a workaround. When the dialog comes up you have to press the tab key, twice I think. You might then see the buttons but if not press enter anyway.

If you create a new project in Classic and import one offending topic, do you still see the problem?

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Peter Grainge

Community Expert

Has the machine been rebooted since this problem started?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

N

Neil24189636wy5bAuthor

Participating Frequently

I will answe everything here:

I am using v2019.0.11 I tried to upgrade, but the upgrade dialog box gets cut off and I cannot see the buttons in it. Tried every combo of screen resolutions and settings to no avail. Saw this before but have not yet figured out athe fix.

Yes: machine has been rebooted. Prob was noticed last week.

Copied/pasted the contents from a topic with the issue to a new topic. Page looked fine until I saved and re-opened. Then prob appeared on the new topic page also.

The issue happens in the RH editor only. You may have highlighted the workaround. I generated an output and in the published output the page looks fine. I may have to just ignore this as the output looks fine. I will make sure not to use this project as a basis for any new ones.

Jeff_Coatsworth

Community Expert

Try going to the updates page directly - https://download.adobe.com/pub/adobe/robohelp/2019.0.14/Setup.zip found on https://helpx.adobe.com/robohelp/kb/robohelp-downloads.html
I forget - did you mention if this is a Classic project or one with the New UI?

A

Amebr

Community Expert

Oh and which version of Robohelp are you using - include the full version number?

A

Amebr

Community Expert

That is so weird. There is no html or css code on the "file name preceeded by" text that would make it display in different font sizes.

This is happening in the RH editor, yes? Not just in the output?

Can you create a new blank project and copy/paste that content into the project. Don't copy the stylesheet or anything, just the content. Does it happen in the test project too? If you open one of the sample projects, do you see that problem in any of the content provided?

Jeff_Coatsworth

Community Expert

I'd have a look at the offending text in the code view - that might give you some indication of what's going on. Maybe a different style sheet is being applied to that content.

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Neil24189636wy5bAuthor

Participating Frequently

Here is the example. The text "OY", "File" and "preceeded" all show as Type Span. The rest of the page shows as Type td. I remove the formatting from the bad text, save. and it all looks ok. When I re-open the file it goes back to the unwanted formatting.

Here is the HTML.

Jeff_Coatsworth

Community Expert

That appears to be inline styling applied to most of the content - the offending line doesn't seem to have any style on it, so I would expect the CSS to control it. If you add words to that cell, are they saved?

Jeff_Coatsworth

Community Expert

Where are you saving it to? Is there source control involved here?

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Neil24189636wy5bAuthor

Participating Frequently

Thanks for the reply. No, I am saving it to my local PC. Any other changes that I make remain when I re-open the file.

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