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A
Anonymous
May 29, 2008
Question

Unable to Close the book in Firefox

  • May 29, 2008
  • 2 replies
  • 662 views
Hi,
I am Unable to Close the book in Firefox when WebHelp Pro application is opened through the robo server 7. When i open the help application all the books will be opened and they cannot be closed by clicking on them. But if i open the same file i.e., projectname.htm directly inside the program file/adobe/roboserver..... it opens fine with all the books closed and can be opened on click.
Adding to this each contextual call to the WebHelp pro is opening in a new window in Firefox 2.0.0.12. But all these works fine with ie7. Can anybody help me out in this regard?
Thanks,
Arun
This topic has been closed for replies.

2 replies

J
jdcyclone1
Inspiring
June 16, 2008
This is just an issue where Firefox and RoboHelp don't play nicely together. It only effects WebHelp Pro projects on the RH Server. FlashHelp Pro works just fine. We have the same issue though with WebHelp Pro projects. Books are always open and never close. It looks pretty disgusting and hopefully there will be lots of enhancements to RoboHelp in the future to make it play nicer with Firefox.
K
ktenedios
Participant
June 2, 2008
This sounds pretty similar to an issue that I am experiencing.

Basically in IE5 on Windows 2000, IE6 and IE7 on Windows XP, the table of contents appear as required - all books are not expanded, and once the user clicks on a book, the book is expanded. However in IE7 in Windows Vista and in Firefox on all Windows platforms, the table of contents appears with all books expanded, and when clicking on a book, the book will not collapse.

However if the same page is directly navigated to (e.g. http://servername.com/dir1/index.htm) the table of contents appears correctly (all books collapsed and users able to expand and collapse a book by clicking on it).
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