Unable to create links between child projects in Merged Webhelp

Forum|Forum|15 years ago
November 5, 2010
5 replies
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I had recently created a merged webhelp project according to Peter Grainge's directions, which worked as advertised. However, when trying to set up another merged webhelp project I find that I am unable to create the links between the child projects (step 4). I've backed out all of the environmental changes that have occurred (different antivirus and firewall, Adobe Security patch released recently) since setting up the first merged project, but I am still unable to create the links between the children. In fact, I can no longer create links between the children in the previously working merged webhelp. I'm at the point of trying to reinstall Robohelp, but thought I'd first ask if anyone else has had this problem.

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Peter Grainge

Community Expert

Sorry I haven't been able to reply sooner.

I think first step here is to download the sample project afresh, or unzip afresh, and see if links can be created then.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A

Anonymous

No problem, Peter, I'm sure you are very busy.

I am not able to create a new link from child1's first topic in the source folder (child1_1) to child_2's first topic in the source folder (child_2)in a freshly unzipped folder of your sample project.

Here is what I have done since Friday:

Over the weekend I installed a trial version of RH8 on a PC at home and was able to create a new merged webhelp project. No problem creating the links between the children.

I then uninstalled and reinstalled RH8 on my work PC thinking that it may have been fallout from the security patch that I applied last week. No such luck! I still get the same "dunk" sound from Windows when I click OK to create the link.

Our company had installed a new security package on all of our PC's on 10/29/10. Last week I "exited" the software by right-clicking it in the status bar, and still got the same result; but I think that it was still resident, as I did not reboot, so I should not rule it out as the culprit. I'll talk to the admin to see if he can change the settings (I can't), but if not, I think I'll try uninstalling that software temporarily to see if it makes a difference. Otherwise, I'll take the new project from my work PC tonight and try to create the links on my home PC to prove that it is something in this environment.

Peter Grainge

Community Expert

I do think it is an environment issue. Right now I am up against a deadline but should be clear in a few days.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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