Unable to create new project in RoboHelp 9

Forum|Forum|15 years ago
May 18, 2011
5 replies
617 views

Hello! I'm new to this discussion board and am hopeful that someone will jump in to help me. I have RoboHelp 9 installed on a Windows 7 64-bit laptop. I am unable to create a new project or view the properties of an existing one. Any ideas you can offer are appreciated. THANKS!

HTML

This topic is closed to new replies. Start a new post to keep the conversation going.

Jeff_Coatsworth

Community Expert

So what's happening when you start up RH9? Do you get any "splash" screen where you can open or start new projects?

A

Anonymous

Hi! When I start RH9, I get the splash screen. From which, I click the Create New Blank Project and receive a "Unable to create new project message." I receive the same message after I enter RH9 and try to create a new project from the File > New menu. As an added in convenience, I am unable to view the properties of a project, topic, etc in an existing project file. Hope this helps.

Jeff_Coatsworth

Community Expert

This sounds suspiciously like a permissions issue - are you running as a local admin on your machine? Are the projects located on your local c:\ drive? Best practices is to keep the project paths short - like c:\projects\projectname\.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.