Known Participant

Question

Unable to generate Abode AIR Help: certificate error

Forum|Forum|9 years ago
February 1, 2017
3 replies
2274 views

Hello,

for some users it is not possible to generate Adobe AIR Help anymore because of a certificate error: Password for digital certificate is invaldid. For other users everything is fine.

We are using the certificate for a time now and didn't change anything. The SSL is also the same.

Does somebody have an idea?

Thanks

Melanie

This topic has been closed for replies.

G

Gabe_Adoff

Known Participant

Hi,

I'm running into this same issue. Can you please let me know if the issue was resolved, and if so, what fixed it?

Just as above, the password and certificate haven't changed. But it fails to generate and displays: "Password for digital certificate is invalid."

Thanks for your help!

Gabe

Peter Grainge

Community Expert

You have asked in the correct forum but there are also forums for developers who use AIR. This post might be relevant but I am not sure. I am trying to find out if there is a link.

Re: Adobe AIR 25.0.0.134 ... Digital Certificate EXPIRED on 2017/05/07 !!!

It would help if you added your version of RoboHelp.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Peter Grainge

Community Expert

I realised after posting that the AIR forum thread is about Adobe's certificate rather than the one you create. Apologies but in the absence of any other replies, I think it is time to call Support.

For what it is worth, AIR Help did not prove popular and HTML5 Help is the way forward to consider.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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M

MelanieeOoAuthor

Known Participant

Yes, it's a self-signed certificate. I thougt they expire after 5 years - we use it for 4 years now. And not all users are affected.

Generated and installed AIR Help Applications based on this certificate also work.

Jeff_Coatsworth

Community Expert

You *are* creating AIR Help from the RoboHelp application aren't you? If you're not, then you're looking in the wrong forum.

M

MelanieeOoAuthor

Known Participant

Yes, I try ;-) RoboHelp V11

Jeff_Coatsworth

Community Expert

Did you create one of those self-signed certificates? Turns out they have an expiry baked into them – you need to create a new one

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