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Rehan_Baber
Participant
February 7, 2017
Question

Unable to generate Adobe Air Help:"Digital Certificate Could not be created. Certificate decoding error."

  • February 7, 2017
  • 1 reply
  • 1011 views

Hello,

I am unable to generate Adobe Air help in Robohelp 9. When I try to generate the Digital Certificate using 'Create Self-Signed Digital Certificate' utility, I get the message: "Digital Certificate Could not be created. Certificate decoding error."

Can someone please help?

Thanks,
Rehan

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 7, 2017

    There is information about how to create a digital certificate on my site. First though is this the first time that you have created AIR Help and are you doing so more out of interest than need or have you previously created and distributed AIR Help? I ask as if it is the former, I would caution you against using it. The format did not prove popular and it has not been updated in the last four versions of RoboHelp.

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

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      R
      Rehan_BaberAuthor
      Participant
      February 8, 2017

      Hello Peter,

      Thanks for your reply!

      I tried a different ‘country’ and cryptography ‘type’ combination (India, 2048-RSA) and it worked.

      We want to enable the user feedback in our help set so were exploring the comment feature in the air help if it solves the purpose. We currently use FrameMaker and WebWorks ePublisher as our documentation and publishing tools.

      Thanks,

      Rehan

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      February 8, 2017

      The key problem that was that the auto-updates required that the user had admin privileges on their PC and in many corporate environments they don't.

      Good luck if you go with it. I wouldn't.

      See www.grainge.org for RoboHelp and Authoring information

      @petergrainge

      Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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