Unable to generate an output preset

Forum|Forum|6 years ago
September 16, 2019
4 replies
1006 views

I am using Robohelp 2019.0.8 to generate a merged help project. I have the parent project successfully set and "holding" all the individual child projects. After I open a child project and make changes to the project, I want to do a quick generate to view the changes and confirm that are as expected; however, today, after successfully doing this many times before, when I open any child project in this merged project, I do not have any output presets displayed, although all options were available before. When I try to add any preset output and save it for a project, I get the less than helpful general "Applicaton Error" message and I am told to close and restart RH. I have done that, I have rebooted my system, and then restarted RH, and nada, zip, zilch. I cannot generate any output of any format for any child project. I suspect that there is some type of preset file that got corrupted (and why it would have is beyond me), but I wouldn't even know where to look for this file and how to fix even if I did find it.

I have attached two files that graphically illustrate this issue.

Any and help is appreciated.

This topic has been closed for replies.

Ullrich Cox

Participating Frequently

I'm having the same problem with this and am currently running update 9.

Peter Grainge

Community Expert

It is thought there is some corruption in the presets. I have been advised that once, presets are not showing up in the panel, creating a new preset won’t work.

Adobe have replied to me "We can investigate those and see which preset is causing the issues. It might also suggest as why that’d happened."

The presets can be found inside the "<project-folder>/publish/presets/" folder. Please zip them up and send them to me via my site and I will relay them on to Adobe.

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Spectrum WritingAuthor

Inspiring

Thank you Peter. I will do that. Sorry for the late reply. Been heads down on another project this am and just now returned to this one.

Peter Grainge

Community Expert

It was part of a solution to the same problem that was given to me. However, there is a good reason why the other part of the solution was the real fix.

I have reached out to Adobe so if you are in any doubt, hold off until I come back with more information. It will not be until tomorrow though.

Do you have a back of the project you can check? If you do, create a further backup of it before you try, just to be safe.

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Spectrum WritingAuthor

Inspiring

Thank you Peter. Yea, I have a backup, but it's complicated between SVN, and other issues. I will just wait to hear from you and thank you!

Peter Grainge

Community Expert

Try applying Update 9. Post again if that doesn't help.

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Spectrum WritingAuthor

Inspiring

Not being obstinate, but why would upgrading help? I have been successfully using my current version of RH for to generate the HTML5 preset for my child projects until today for no apparent reason. I just loathe to upgrade and cause more issues in other areas that I won't know about until after the fact. Thanks!

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