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gthomson_ca
Known Participant
October 19, 2012
Question

Unable to generate printed documentation

  • October 19, 2012
  • 2 replies
  • 2184 views

I'm using Robohelp 9 with Windows 7, office 2007 and trying to generate printed documentation. I've adjusted security in MS Word and go through the setup in single source options in robohelp but when it gets to the point of trying to generate printed output it seems to get stuck on Processing documents. I try to cancel out but nothing happens and am forced to control quit.

Am I missing some kind of configuration options?

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2 replies

G
gthomson_caAuthor
Known Participant
October 23, 2012

No luck. I opened a default Robohelp project (Sales Builder) and tried to generate printed output for that. Same issue. Starts off ok but then can't get past Processing Topics...I try and cancel, close the window but nothing happens. I'm forced to kill the process every time.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 23, 2012

Do you have the PDF option selected as well as Word? If so try without.

Are you generating to a network drive rather than a local drive? Generate locally.

How long are you allowing the process to run?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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G
gthomson_caAuthor
Known Participant
October 23, 2012

No, these projects are sitting locally on my system. My original project file is significantly big so I liked your idea of trying a sample file that was much smaller but still the same problem. In both cases, I’m waiting at least 5 minutes and for my project I was waiting 10. Am I being too impatient? It generates a Webhelp version is less than 2 minutes so this is what I’m comparing it too???

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 21, 2012

Try with one of the sample projects? That will help identify it is a general problem or just the project you are working on.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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