Unable to generate printed documentation

I am running RoboHelp 9 HTML using Microsoft Word 2010 on a Windows 7 machine.

Whenever I try to generate printed documentation using a single source layout that is set up for generating either a .docx file or a .doc file the program hangs up after printing the output message "Processing Topics". This occurs with the simple "Test" sample provided by Adobe that contains only one topic as well as with a more complicated project.

I read some posts that said things about anti-virus software that may affect RoboHelp. On my system the security department at my company has control of that, so I am not really sure what anti-virus software I have. When I look in my "All Programs" list under the "Start" menu, I do not see any anti-virus software programs except something called "System Center 2012 Endpoint Protection". I believe this is the anti-virus software that the security department uses, and there is an icon for it in my System Tray. Has anyone ever heard of issues involving that software and RoboHelp?

Meanwhile any other insights any of you may have into this problem would be greatly appreciated.