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different_Dewdrop5FCD
Participating Frequently
Jul 21, 2020 12:16 PM UTC
Question

Unable to install Adobe RoboHelp

Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
-------------------------------------------------------------------------------------
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    10 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 22, 2020 8:56 AM UTC

    OK. Let us know how you get on with Support.

     

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 22, 2020 8:26 AM UTC

    Sorry but 6 is not supported. You will need to install on a machine with a supported operating system.

     

    Correction: I was thinking the code number was the previous version which was Vista. In fact 6.1.7601 is Windows 7 according to this site. https://www.lifewire.com/windows-version-numbers-2625171

     

    So see my previous answer.

     

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    different_Dewdrop5FCDAuthor
    Participating Frequently
    Jul 22, 2020 8:44 AM UTC

    Hi

     

    Thank you so much.

     

    My system's Windows version is Windows 7 Ultimate.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 22, 2020 8:22 AM UTC

    I don't think Admin rights is the issue but do you have admin rights on the machine?

     

    Are you installing to the default location?

     

    If the answer to both is affirmative, I think you will need to speak to Support. They have dedicated staff for installation issues.

     

    Please post back to update us when fixed.

     

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    different_Dewdrop5FCDAuthor
    Participating Frequently
    Jul 22, 2020 9:31 AM UTC

    Yes..I do have Admin rights and I am installing to the default location.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 21, 2020 12:45 PM UTC

    The Windows version on a Mac?

     

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    different_Dewdrop5FCDAuthor
    Participating Frequently
    Jul 22, 2020 8:30 AM UTC

    Hi 

     

    Thanks for your information.

     

     
     

    Windows version is 6.1.7601. 

     

     

     

     

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    Community Expert
    AmebrCommunity Expert
    Community Expert
    Jul 21, 2020 12:37 PM UTC

    The message suggests you're trying to install on an unsupported operating system.

     

    You can find system requirements for multiple versions of Robohelp here:

    https://helpx.adobe.com/au/robohelp/using/rh_system_requirements.html

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    different_Dewdrop5FCDAuthor
    Participating Frequently
    Jul 22, 2020 8:05 AM UTC

    Hi...

    Thanks for your information.

     

    I am using Windows 7 OS. And I have downloaded "RoboHelp (2019 release)" free trial version. Its system requirements are 

    • Core i3 or faster processor
    • Microsoft®  Windows® 7, 8.1, or 10
    • 4 GB of RAM or more is recommended
    • 3 GB of hard-disk space is required for installation; additional space is required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
    • 64-bit CPU and operating system 

    My system meets all these things. Then, why it is showing this error while installing?

    Please clarify.

     

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    different_Dewdrop5FCDAuthor
    Participating Frequently
    Jul 22, 2020 8:12 AM UTC

    Sorry

    I am using Windows 6.1.7601. Please advise me.

     

     

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