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different_Dewdrop5FCD
Participating Frequently
July 21, 2020
Question

Unable to install Adobe RoboHelp

  • July 21, 2020
  • 5 replies
  • 492 views
Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
-------------------------------------------------------------------------------------
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    5 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 22, 2020

    OK. Let us know how you get on with Support.

     

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 22, 2020

    Sorry but 6 is not supported. You will need to install on a machine with a supported operating system.

     

    Correction: I was thinking the code number was the previous version which was Vista. In fact 6.1.7601 is Windows 7 according to this site. https://www.lifewire.com/windows-version-numbers-2625171

     

    So see my previous answer.

     

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    D
    different_Dewdrop5FCDAuthor
    Participating Frequently
    July 22, 2020

    Hi

     

    Thank you so much.

     

    My system's Windows version is Windows 7 Ultimate.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 22, 2020

    I don't think Admin rights is the issue but do you have admin rights on the machine?

     

    Are you installing to the default location?

     

    If the answer to both is affirmative, I think you will need to speak to Support. They have dedicated staff for installation issues.

     

    Please post back to update us when fixed.

     

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    D
    different_Dewdrop5FCDAuthor
    Participating Frequently
    July 22, 2020

    Yes..I do have Admin rights and I am installing to the default location.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 21, 2020

    The Windows version on a Mac?

     

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    D
    different_Dewdrop5FCDAuthor
    Participating Frequently
    July 22, 2020

    Hi 

     

    Thanks for your information.

     

     
     

    Windows version is 6.1.7601. 

     

     

     

     

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    July 21, 2020

    The message suggests you're trying to install on an unsupported operating system.

     

    You can find system requirements for multiple versions of Robohelp here:

    https://helpx.adobe.com/au/robohelp/using/rh_system_requirements.html

    D
    different_Dewdrop5FCDAuthor
    Participating Frequently
    July 22, 2020

    Hi...

    Thanks for your information.

     

    I am using Windows 7 OS. And I have downloaded "RoboHelp (2019 release)" free trial version. Its system requirements are 

    • Core i3 or faster processor
    • Microsoft®  Windows® 7, 8.1, or 10
    • 4 GB of RAM or more is recommended
    • 3 GB of hard-disk space is required for installation; additional space is required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
    • 64-bit CPU and operating system 

    My system meets all these things. Then, why it is showing this error while installing?

    Please clarify.

     

    D
    different_Dewdrop5FCDAuthor
    Participating Frequently
    July 22, 2020

    Sorry

    I am using Windows 6.1.7601. Please advise me.

     

     

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