Unable to install Robohelp 2022 on my new laptop

Question

Hello,

I have a new company laptop (Dell Precision 5690 with Microsoft Windows 11 Enterprise) and I have been trying to install Robohelp 2022. It is part of my plan (Creative suite and technical suite) and it still works like a charm on my old computer.

I have been able to install the Creative suite apps on ly new laptop without any issues.

But when I go to the 'others' tab (where I supposue the Robohelp could be) I get this error:

I also tried to download the 2022.4.0 installer from the Robohelp downloads page (Download Adobe RoboHelp and RoboHelp Server). When I unzip and install as a normal user, the installation stops at 5% and gives me error code 127. If I run the installer as administator, I immediately get the message that the installer is corrupt.

My IT support has been looking into the issue, but don't seem to find a solution...

Any ideas here what could be wrong?

Thanks!

Machteld

Peter Grainge · Answer

You will not find the Technical Communication Suite within the Creative Suite, they are completely separate. Also if you have a TCS licence, you cannot use the standalone version of RoboHelp. You need to download the whole TCS and install RoboHelp from there.

https://helpx.adobe.com/uk/tech-comm-suite/kb/tech-comm-suite-downloads.html

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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