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TeKTeach
TeKTeach
Participant
April 1, 2015
Answered

Unable to open a project in RoboHelp 9

Till last week my RoboHelp 9 copy was working fine. From yesterday, "Open" dialog box is not showing up. If I click Open icon it will hang. Please help!!

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    Captiv8r
    Captiv8rCorrect answer
    Legend
    April 1, 2015

    HI there

    Do you have a Windows key on your keyboard? If so, press and hold it, then press the left arrow key two or three times. See if the dialog appears.

    Cheers... Rick

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    5 replies

    Captiv8r
    Captiv8rCorrect answer
    Legend
    April 1, 2015

    HI there

    Do you have a Windows key on your keyboard? If so, press and hold it, then press the left arrow key two or three times. See if the dialog appears.

    Cheers... Rick

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      TeKTeach
      TeKTeachAuthor
      Participant
      April 1, 2015

      Thanks Rick for the quick help!!

      Yes, I am able to get it now. I tried your suggestion it worked. Now, should i try your suggestion every time. Is that the only solution or there any other?  Do you know the reason by any chance...:)

      Thanks a lot...:)

      Rajani

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      Captiv8r
      Captiv8r
      Legend
      April 1, 2015

      Hello again

      I'm pleased it worked!

      When applications appear to "lock up" when you expect to see a dialog, it's a fair guess that the dialog is actually appearing somewhere, but may be in a screen position that is not "viewable". This can happen if perhaps you had the screen set to a really super high resolution, then switched it to a lower resolution. But most commonly it happens when you have been working with a second monitor connected and at some point the second monitor is no longer there. Perhaps in a situation where you have a laptop in a docking station at the workplace, but you disconnect and take the laptop home.

      However, I've been using RoboHelp for 20+ years. And over the years I'm aware of one particularly elusive bug with the preview. And in that bug, when it happens, the screen coordinates for the preview window sometimes inexplicably get written where if you had a monitor large enough, the preview would actually appear about ten miles or more away.

      Fortunately, the Windows+Left Arrow trick seems to work.

      Cheers... Rick

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