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T
Trevor F MacKay
Participant
February 4, 2011
Question

Unable to Open Project with RoboHelp 9

  • February 4, 2011
  • 1 reply
  • 966 views

I've been working on a project using RoboHelp 9. Last night when I attempted to save RoboHelp froze. Looking at the CPU usage in task manager I saw it was still hovering between 45 and 50% CPU usage. Seeing as it was the end of the day anyway, I decided to leave the program running overnight in the hopes that it would eventually unfreeze.

When I came in this morning it was in the same frozen state, still using between 45 and 50% of the CPU. So I used end task to stop the program from running and tried to re-open the project. The project tried to open but froze during loading.

After consulting the forums I made a back-up of my project directory and deleted the CPD file. The project hung again on open (though it created a new CPD file was slightly smaller than the original CPD file).

I restored from backup and tried to open from the XPJ file but had no luck.

Restoring from backup again, I deleted the CPD and XPJ files and tried to open the HHP file with similar results.

Other projects are working fine so I created a new project and attempted to import the HTML file (a file which opens fine in Firefox) and it also causes the project to hang.

A bit of additional info:

I'm running the project on a local drive on Windows 7 32 bit edition.

Does anyone have any ideas for next steps I should try? I really don't want to have to restart the project from scratch.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 4, 2011

You came in and tried more things. Did you reboot the machine?

Try that and also see if Opening Projects on my site helps.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 4, 2011

Also try working on the sample projects to see if you have issues there.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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T
Trevor F MacKayAuthor
Participant
February 4, 2011

Hello Peter.

Thanks for the speedy reply.

I have rebooted my system to no effect. I also am able to work on sample projects (adding and removing content, modifying topics, saving, generating output, etc) without any issue.

I tried the items you talked about on your Opening Projects page that I hadn't already tried. I even tried deleting the HHP file and using the HHP file to generate a new one in the hopes I might luck out but it also hung. It did create a new XPJ file that would open but all the content was missing (I could see the table of contents but the links were all x'd out because the page they were pointing to wasn't being loaded).

One thing I have noticed is that most (though not all) of the times I try to load the project and it hangs it hangs out "Loading topic files" (other times it hangs without any text indicating what it is doing).

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