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A
Anonymous
September 24, 2010
Question

Unable to open RH 8 in Win Vista

  • September 24, 2010
  • 2 replies
  • 934 views

Hi,

You might notice that I haven't posted much to the forum.  That is because I've been very satisfied with RoboHelp 8, up to this point.

My company bought RH 8 in Aug 09, and I've used it regularly since then. Usually when we come out with a new release of our product, I've written the  online help first, and the paper documentation after that.  This time, I've done things differently, and done the paper documentation first.  As a result, I haven't used RoboHelp for several months.  I tried to open it yesterday, and it will NOT open.  When the splash screen displays, it gets to where the HTML drivers are being loaded, and stops at that point.  So, here is what I've done.

1. Tried to open a sample project by clicking on an XPJ file.  No luck.  I deleted the CPD file for that project, and again tried to open it.  No luck.

2.  Defragged the computer, tried to open RH 8, no luck.

3.  Completly deleted RH 8, and installed a new instance.  No luck

4.  Deleted installed software that had been installed since RH 8.  No luck

I don't have an older restore point to which I can go back.  All of my projects (3 major ones) have been worked on in my computer, not on the network.

I'm sure that there is something that I've overlooked, but it doesn't come to mind at the moment.  I've consulted with some of the IT people in our company, and they haven't suggested anything else either.

Any input that would help me resolve this problem would be truly appreciated.  Thanks in advance,

Vic

    This topic has been closed for replies.

    2 replies

    RoboColum_n_
    RoboColum_n_
    Legend
    September 27, 2010

    Hi Vic.

    I fear my previous response may have been incorrect as the dependency between RH and MS Word was removed in RH8. Peter Grainge seems to think there was a similar problem recently that was solved by a new Windows profile. try creating a new user on the PC or logging on with another user. That should help narrow down the problem.

      The RoboColum(n)   @robocolumn   Colum McAndrew
    A
    Anonymous
    September 27, 2010

    Hi Colum,

    I've logged in under a different, bare bones, profile.  There is no difference.  RH crashes at the same place. I've thought about reinstalling Windows and MS Office 2007, but I'll wait to hear from you.  Thanks in advance,

    Vic

    RoboColum_n_
    RoboColum_n_
    Legend
    September 27, 2010

    Before you do that, try getting your IT peeps to create a new profile for you.

      The RoboColum(n)   @robocolumn   Colum McAndrew
    RoboColum_n_
    RoboColum_n_
    Legend
    September 27, 2010

    Umm! Did you ever get RH8 working? I'm assuming you have and that this is a new problem. Would you have installed a new version of MS Office? This may have affected the RH8 install as it requires MS Word to be installed first. There may well also have been a DLL somewhere that has been overwritten as part of another install. Also you say you have uninstalled and reinstalled applications but maybe some details have been left behind in the registry. This is all a bit speculative as there are so many variables. All I can offer is that if RH8 was working OK, there must have been something that has happened since to cause it to stop working.

      The RoboColum(n)   @robocolumn   Colum McAndrew
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