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larrytrain
Participant
February 7, 2008
Answered

Unable to publish to RoboHelp Server 7

  • February 7, 2008
  • 2 replies
  • 539 views
When I attempt to publish a RoboHelp 7, Webhelp Pro project to RoboHelp Server 7 it creates the files on my computer but when I select Publish, it generates the error "Warning: Failed to publish to "Robohelp 7 Server". reason: Unable to connect to the RoboHelp server on 'ip address'." The login and password have administrator rights. Does anyone have and idea why it will not publish to the server.
This topic has been closed for replies.
Correct answer larrytrain
We discovered that we needed to add the domain before the username. Then the server recognized the login.

2 replies

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larrytrainAuthorCorrect answer
Participant
April 21, 2008
We discovered that we needed to add the domain before the username. Then the server recognized the login.
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larrytrainAuthor
Participant
February 11, 2008
We discovered an incorrect URL. We no longer get the error message however, we are still unable to publish to the server. WebHelp Pro creates the files and, after I click Publish, it displays the progress graphic and never finishes. The progress bar never changes and I have to use Task Manager to end the RoboHelp program. Has anyone else encountered this problem?
A
Anonymous
February 14, 2008
Yes, I had that problem. I'm still experiencing issues, but different ones. The hanging/end task problem that you refer to, I eliminated by adding something to the TOC and Index, which were previously empty. Once I did that, I didn't hang anymore during the publishing process.
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