Unable to publish to sharepoint

Forum|Forum|1 year ago
July 10, 2024
4 replies
979 views

Is anyone else using the most recent version of Robohelp 2020 having any issues publishing and connecting to SharePoint? Last week, our ability to publish stopped working. We cannot access the exeuted files on SharePoint either. The strange part is that we have a test area on SharePoint that does still open and is functional. There is some connection between Adobe and Microsoft that seems to be broken, and we cannot figure out how to fix the issue.

Any guideance would be helpful.

This topic has been closed for replies.

Peter Grainge

Community Expert

Be careful going back to 3. It will corrupt the variables in the project. Also Update 4 was supposed to correct a number of Sharepoint issues. I suggest you follow the link @Jeff_Coatsworth has given you.

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S

ShelleyIsbell

Participating Frequently

I am having the exact issue.

Jeff_Coatsworth

Community Expert

@ShelleyIsbell - what version of RH are you using?

S

ShelleyIsbell

Participating Frequently

Hi. 2022.4.1779

Jeff_Coatsworth

Community Expert

Did you do any update to RH2020? I think Patch 14 was the last one for that product & I suspect you were already on it by now, so my suspicion is that something changed at the SP end of things. Not a lot of SP users here, so you may want to ping the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Peter Grainge

Community Expert

Not that I have seen recently. In 2022.4 a lot of changes were made to improve Sharepoint publishing. Whether or not they will help if you upgrade is another matter.

Perhaps try Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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