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Christoph218942942bj2
Participant
January 5, 2022
Answered

Unable to start application with trial license

  • January 5, 2022
  • 1 reply
  • 263 views

Hello, I was going to start Rh in the new year again to continue my 30 day try out. I've activated the account on December 17.

 

If I now start Rh I cannot access the application. The menu bar is active but opening a project won't do anything. Same to the splash screen seen below. Nothing is clickable.

The log file in temp folder does not give any help for me:

2022-01-05T05:46:29.287Z - info:   [23480] *** FOLDER: C:/Users/c**/AppData/Local/Temp/RHTMP/logs_1641361589281.log ***
2022-01-05T05:46:29.288Z - info:   [23480] Initializing...
2022-01-05T05:46:29.288Z - info:   [23480] Initializing Application...
2022-01-05T05:46:29.288Z - info:   [23480] Initializing Locales...
2022-01-05T05:46:29.288Z - info:   [23480] Constructing licensing object
2022-01-05T05:46:29.288Z - info:   [23480] Loading Modules...
2022-01-05T05:46:29.290Z - info:   [23480] initEnvironment
2022-01-05T05:46:29.290Z - info:   [23480] environment set correctly
2022-01-05T05:46:29.290Z - info:   [23480] init licensing mode: false
2022-01-05T05:46:29.290Z - info:   [23480] Initializing Licensing...
2022-01-05T05:46:29.290Z - info:   [23480] require rhngl
2022-01-05T05:46:29.290Z - info:   [23480] initCallback
2022-01-05T05:46:29.290Z - info:   [23480] initLicense
2022-01-05T05:46:29.290Z - info:   [23480] Initializing Environment...

 

What can I do?

I am running Windows 10 Pro 21H2.

 

 

    This topic has been closed for replies.
    Correct answer Peter Grainge

    The log is only meaningful to Adobe.

     

    Do you mean you can open your project but do nothing with it or you cannot open your project?

     

    Try clicking Open Project and browsing to Documents > My RoboHelp Projects and opening one of the samples. Does that open and work?

     

    If not either uninstall and reinstall, maybe with a fresh download, or contact Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    January 5, 2022

    The log is only meaningful to Adobe.

     

    Do you mean you can open your project but do nothing with it or you cannot open your project?

     

    Try clicking Open Project and browsing to Documents > My RoboHelp Projects and opening one of the samples. Does that open and work?

     

    If not either uninstall and reinstall, maybe with a fresh download, or contact Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    C
    Christoph218942942bj2Author
    Participant
    January 5, 2022

    Thanks for your advice. I've reinstalled the software and it worked out.

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