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sahil21988229fk1z
Participant
November 29, 2021
Question

Unable to start Robohelp 2019 and getting error Update required Your browser or operating system is

  • November 29, 2021
  • 2 replies
  • 532 views

I have Adobe robohelp2019 installed on PC but unable to start Robohelp 2019 and getting 

Error : Update required Your browser or operating system is no longer supported.

We have mutiple PC which have the same issue.

Please help

    This topic has been closed for replies.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 29, 2021

    It's caused by a change at Adobe's end - here's the reference - https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

    Referenced in this thread - https://community.adobe.com/t5/framemaker-discussions/update-required-your-browser-or-operating-syst...

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 29, 2021

    You haven't said what browser and OS you are using. See Versions of Windows and MS Word compatible with RoboHelp (adobe.com)

     

    If you are running a compatible OS I suggest you contact Support on this one. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

     

    Let us know the outcome please.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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