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M
Michael_Ma
Participant
January 24, 2025
Question

Unbefristete Lizenz - Neue Version?

  • January 24, 2025
  • 2 replies
  • 226 views

Hallo, 

wir haben im Jahr 2020 die Robo Help Version 2019 gekauft. Wir erstellen damit unser Software Handbuch für unsere Kunden. Dies möchten wir lokal hosten. 

Ich wollte gerade ein Update auf die Version 2022 machen, dazu muss ich anscheinend ein Abo abschließen. Als ich beim Support nachgefragt habe, meinte sie, wir haben eine unbefristete Lizenz. Mher konnte der Servicemitarbeiter nicht sagen und ich soll hier nachfragen.

Jetzt haben wir folgende Fragen: 

- Ist es möglich, RoboHelp mit neueren Versionen als 2019 weiterhin auch lokal zu nutzen? Wir möchten keine Cloud-Lösung. 

- Was bedeutet diese unbefristete Lizenz?

- Was würde ein Abo überhaupt kosten? Ist das nur in dem Tarif mit "allen Applikationen" dabei? Wir benötigen nur RoboHelp. Wird das einzeln lizensiert? 

Es würde uns sehr freuen, wenn uns jemand helfen kann! 

Vielen Dank im Voraus. 

Mike

2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 24, 2025

I strongly suggest you change your user name from an email address unless you believe someone is sitting on millions and just needs your bank details. 🙂

 

There is no cloud version of RoboHelp. 

 

Is this only included in the tariff with "all applications"? We only need RoboHelp. Is this individually licensed? 

I don't know what you mean by the tariff with all applications. You can either have a subscription to RoboHelp only or to the Technical Communication Suite. That include Captivate, Framemaker and Acrobat.

 

You can either have individual licences that name the user or you can have an Enterprise licence where you buy a number of licences and your administrator can assign them to individual users. If one leaves, the user can be changed.

 

Unlimited is not a term I have heard Adobe use in some 20+ years so you will have to get them to clarify that. My suspicion is it simply means that all features are available.

 

You need to contact Sales in your country.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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M
Michael_MaAuthor
Participant
January 27, 2025

Thank you for your help. I have now found an answer. Unfortunately, it is no longer possible to buy a license, instead you have to sign up for a subscription. That is a great pity, we will not be taking out a subscription at the moment. But there is a subscription purely for Robohelp.


And thanks for the tip regarding user names. I've changed it.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 24, 2025

Yes, you still continue to use RH locally under the subscription plan (it's now the only method of obtaining RH). You download it and sign in with your Adobe ID that has the subscription.

A perpetual license means you paid once & can continue to use it indefinitely.
A subscription license means that you must continue to pay to be able to use the software; stop paying and the software fails to work for you; start paying again & it starts working again.
As far as licensing just RH, I believe you can do that, but usually it's cheaper to get the entire Technical Communications Suite.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 24, 2025

@Jeff_Coatsworth Surely only cheaper if you need the other parts?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 24, 2025

Correct - at least under the perpetual licensing scheme it was - not sure about the newer subscription plan.

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