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Nigel Edmead
Participant
Oct 22, 2014 12:39 PM UTC
Question

'Underlying connection was closed' on adding to version control using SharePoint 2010

Certain files cannot be checked into SharePoint 2010 for version control due to file size being approximately > 100KB but same files can be uploaded via the SharePoint GUI (i.e. not within RH) and smaller files upload successfully.

Steps:

  1. Configure according to http://help.adobe.com/en_US/robohelp/robohtml/WS1b49059a33f77726-5aab66613798e5ec9b-8000.html
  2. Create new simple project and add to version control using SharePoint Connector; project is added to version control
  3. Files that are not uploaded are *.fla files approx > 100KB. Error message: 'The underlying Connection was Closed, an unexpected error occurred on Send'

 

Workaround attempted:

  1. Open Explorer View in SharePoint 2010
  2. Cut and paste RH project to Shared Library/Folder
  3. Open project in RH (File > Open Project From Version Control)
  4. Make changes to topic (add body text) to increase size > 100KB
  5. Check in topic fails, same error message displayed

Environment: Windows 7, RH 11 (trial version), SharePoint 2010 (with Site Owner permission), VPN Connection, Windows Authentication to Source Control, WinMerge (latest version)

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1 reply

Willam van Weelden
Inspiring
Oct 28, 2014 7:06 AM UTC

I have no idea whether this is SharePoint or RoboHelp. I've tried a project on SP2010 myself and it works without problem for files of over 100 KB.

Could there be a setting in the SharePoint server blocking API uploads of over 100 KB for other applications?

I would encourage you to file a bug with Adobe: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

Kind regards,

Willam

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