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TatuMbili
TatuMbili
Inspiring
April 20, 2018
Answered

Unhandled win32 exception occurred in RoboHTML.exe[134668] in RoboHelp 2015

  • April 20, 2018
  • 1 reply
  • 730 views

Hello,

Long story involving crashing PC, new Win10 machine, many problems with Team Explorer and the MSSCCI installation but yesterday I finally managed to get my project, originally started in RoboHelp 10, then upgraded to RoboHelp 11 and now upgraded to RoboHelp 2015, linked to Source Control (TFS) and worked successfully on my project for about 5 hours. Then I discovered that 1 of 4 of my TOCs contents had disappeared and then that 2 of the 4 had completely disappeared from the TOC listing. After trying to work with them for a while, I checked everything in and then moved on to insert a row in a newly created table and got the Adobe RoboHelp 2015 error window saying that Adobe RoboHelp 2015 has stopped working with choices Close the program and Debug the program. The title is what I get when I choose Debug but I don't have the knowledge to follow through on the debugging.

I had shut down my machine last night after I'd had the problem four times. I've tried uninstalling and reinstalling RoboHelp to no avail. I've tried File/Exit to try to close the program properly, again to no avail.

I'm kinda desperate. Was supposed to publish today with all changes.

TIA

Helen

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

First off, are you all patched up? Is the issue happening with the sample projects? If not, then it's probably something to do with your project (or with your source control). Have you got a copy of your project to play with that's not in source control? Maybe you can start with it to see where it's become damaged.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
April 20, 2018

First off, are you all patched up? Is the issue happening with the sample projects? If not, then it's probably something to do with your project (or with your source control). Have you got a copy of your project to play with that's not in source control? Maybe you can start with it to see where it's become damaged.

TatuMbili
TatuMbiliAuthor
Inspiring
April 20, 2018

Patched up where? My Win10 machine is updated by the company, I didn't see any patches for RH2015. Why would my source control work for about 8 hours and then just crash on me?

My problem arose because the machine where I had my backup copies crashed and then so did my main machine. I have an older copy but I don't remember if it's checked in or not. Guess I could disconnect the network and try it, just in case.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 20, 2018

Jeff was referring to RoboHelp and 2015 there were 4 patches. See Adobe - Support : RoboHelp Support Center : Service Releases You only need to apply the last one. You need to have admin rights or get the update applied by IT.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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