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Unknown error when generating a CHM file

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I'm using the pre-built About RoboHelp project to test .chm output for a new project, and I'm wondering what I'm missing.

The following image is the output log using the standard Microsoft HTML Help output preset.

This happens regardless of the project, as I've tried doing the same with my personal project and get the same error. It seems like it stops at the packaging stage, and I feel like I may just be missing some Windows component.

Output presets

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AmebrCorrect answer

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You could try running MJ's diagnostics to see if all the dlls are registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

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sqwarlockAuthor

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That's great news, Peter! Glad to hear it.

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Peter Grainge

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For anyone else installing 2020 onto a machine that has not previously had Classic on it. this will be fixed in Update 1.

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Amebr

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If you're using RH2020 and it's fresh install (no copy of RH previously), it might be worth raising a bug item.

You can request features and report issues here: https://tracker.adobe.com/

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A

Amebr

Correct answer

Community Expert

You could try running MJ's diagnostics to see if all the dlls are registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

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sqwarlockAuthor

Participant

Oh this absolutely helped! Turns out I was missing HTML Workshop. Thanks so much!

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