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AMTW2025
Participant
August 6, 2021
Answered

Update install error - Specified product is not installed on this machine. Please quit the installer

Hi,

I unsinstalled RH 2020 from my machine and reinstalled it. I am able to launch RH now and open a project. But, when I try to check for updates, I am getting this error:

"Specified product is not installed on this machine. Please quit the installer and start over".

My current version is 2020.0.156

Please  help!

 

 

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    Jeff_Coatsworth
    Jeff_CoatsworthCorrect answer
    Community Expert
    August 6, 2021

    That RH2020.0 initial version had a bug in it that stopped the updater from working - go to https://www.adobe.com/support/robohelp/downloads.html to grab the latest patch & it will start working again.

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    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    August 6, 2021

    That RH2020.0 initial version had a bug in it that stopped the updater from working - go to https://www.adobe.com/support/robohelp/downloads.html to grab the latest patch & it will start working again.

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    AMTW2025Author
    Participant
    August 9, 2021

    Thanks! I installed the patch and it is working!

     

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