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GeoffreyMarnell
Inspiring
May 24, 2021
Answered

Update problems (RH2020)

  • May 24, 2021
  • 2 replies
  • 190 views

When I select Help > Update, I get this oxymoronic message: "Specified product is not installed on this machine". Does anyone have a solution?

    This topic has been closed for replies.
    Correct answer GeoffreyMarnell

    Many thanks Amebr.

    2 replies

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    GeoffreyMarnellAuthorCorrect answer
    Inspiring
    May 25, 2021

    Many thanks Amebr.

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    May 25, 2021

    I know there is a bug with the first release of RH2020, which wouldn't find updates, although I thought that told you there were no updates available.

     

    If you're on the first version of RH2020, then you can manually download Update 4 from here:
    https://www.adobe.com/support/robohelp/downloads.html

     

    If you're on a newer patch then I'm not sure. Perhaps a permission issue. Can you log in as an admin and try updating?

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