Update to Robohelp 2022.3 not working

Forum|Forum|2 years ago
October 16, 2023
5 replies
368 views

I am trying to Update RH 2022 Update 1 manually. The update process starts fine, but then I get the following error message. I tried to update to RH 2022.2 and 2022.3 both, but had the same result each time.

Exit Code: 146
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 1 warnings(s) 

FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'CoreSync-mul', version:5.16.2.1
FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 5.16.2.1). Error code: '146'
WARN: Unable to move file at "/System/Volumes/Data/.adobeTemp/D628F77B-AAAD-49A3-9158-99A106BB3A7B/1/CoreSync/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/Resources/de.lproj/MainMenu.nib" to "/Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/Resources/de.lproj/MainMenu.nib" . Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
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A

Amebr

Community Expert

I think this part of the message is the key, but I don't know enough about Macs to be sure.

"Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it."

So it sounds like the second folder location in that "WARN" message doesn't have write permission, so the MoveFileCommand fails as that requires write access.

Jeff_Coatsworth

Community Expert

You made sure you grabbed the .dmg Mac version installer, right?

Peter Grainge

Community Expert

The main supporters here are Windows users. I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Jeff_Coatsworth

Community Expert

Make sure you're running the update as an admin on your machine.

C

CDCW1985Author

Participating Frequently

I am using the RH macOS version on Ventura 13.6. I don't know how to update as an admin on the Mac, but I don't think that is the problem anyway. The error message tells me that the file cannot be moved and I have to rename it (error code 146).