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Anonymous
May 16, 2013
Question

Update to RoboHelp Dropping all Files/Content

  • May 16, 2013
  • 12 replies
  • 1469 views

Hi,

My colleague has now encountered the same problem as I described here:

http://forums.adobe.com/message/5300528#5300528

Here is the content of her report:

"A similar problem that happened earlier to Derek is now happening to me. I was generating the WebHelp output for our merged project (the merged project is a container for all the sub-projects and we generate them all one by one to create the online help output). When I opened the last sub-project on the list (we have 15 sub-projects at the moment), I suddenly had two instances of the RoboHelp project running – one looked like the normal project and the other one had no content, it was just a template project with some default files. And then RoboHelp crashed. All I could see was an error message saying that RH has encountered a problem and is closing.

When I opened the project again, all the project files were missing. See the attachment for an example of the empty project.

All the correct project files were still in the project folder in SVN but now there were also all these additional files which were not there before. When I did an SVN commit on the project folder, I got a long list of files that were added and also a few of the real project files were marked as updated. See a  list of these files in the attached screenshots.

To solve this problem I had to do a fresh checkout of the Documentation folder in SVN. After the fresh checkout, the problem project opened normally with all the files in it and I was able to generate a Web Help output normally.

We are wondering if this could be a network issue (connection to SVN) rather than a problem with RoboHelp? RoboHelp works fine 99% of the time, and then suddenly, with a random project, this issue occurs. Could RoboHelp lose the connection to the files in SVN for some reason and this is why it crashes and loses all the project files?

We are using RoboHelp 10 with SVN (TortoiseSVN 1.7.7, Build 22907 - 64 Bit) and the operating system is Windows 7."

Addendum: I switched machines + new RH install, in an effort to rule out a HW issue. However it occurred again on the new machine.

/Derek

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12 replies

Anonymous
May 16, 2013

Hi Peter,

Our support team are not convinced this issue is related to SVN at all.

Perhaps you might move it to a different forum as the Source Control forum seems to be a lonely place.

Regards

Derek

Willam van Weelden
Willam van Weelden
Inspiring
May 18, 2013

Hi,

So removing the project from local disc and getting the latest version from the server, doesn’t solve it? Is it possible to get the version of the help before the crash and open that?

Perhaps it could be that a CPD file was corrupted somewhere. I use TFS, but whenever the server goes down or the connection is lost, RoboHelp just starts giving errors. It doesn’t try to check in extra files. Somehow a RoboHelp project got confused and started adding those files.

Greet,

Willam

Anonymous
May 21, 2013

Hi William,

We have almost ruled out a network problem.

We work with our files locally and only connect with the SVN server when we commit or update our projects.

This problem does not occur during an SVN operation. It only occurs when working locally.

In answer to you questions:

Yes, we can remove the project from our local disk and get the latest files from the SVN server - this fixes it, as all the files are then restored locally.

Yes, it is possible to get a version before the crash - locally - by doing a revert, but the files are still missing. The problem still exists - empty project (but files still exist locally- just not showing up in project). The only way to fix it is to bring the project down from SVN, that is, doing a fresh SVN checkout.

This issue has now affected two members of the team.

We don't think this is a source control issue and would like if this issue was moved out of the Source Control forum if that is possible, where it might get more visibility.

Regards

Derek

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