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Anonymous
March 20, 2012
Question

Upgrade from Robohelp 8.0 to Robohelp 9.0

  • March 20, 2012
  • 1 reply
  • 468 views

Prior to upgrading to Robohelp 9.0, I backed up all my existing project files from Robohelp 8 to the production server and kept a copy on my local server under My Documents.

When accessing one of the 8.0 project files using Robohelp 9.0, a pop up box appeared asking if I wanted to upgrade and I selected yes.

After the upgrade occurred, the file opened in Robohelp; however, I noticed a few of my images were missing and a project folder displaying with no topics.   Very strange as to the files

were all there prior to the upgrade.  I went back into the project file under My Documents and all the data is showing but not Robohelp, why is this occurring? 

Hope I have not confused anyone, your help is greatly appreciated.

Thanks

Wendy

    This topic has been closed for replies.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 21, 2012

    Ok, I’m confused ;>)

    Where is your project actually located?

    Did you make sure you had all RH 9 patches loaded before upgrading the project?

    If you restore your backup copy of the project, it’s still broken?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 22, 2012

    Not wishing to step on Jeff's toes but first try simply renaming the folder with the missing images (in Project Manager).

    If that does not work, then answer Jeff's questions.

    Also add whether your version of RoboHelp had the 802 service release applied?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 22, 2012

    No toe-stepping noticed, Peter!

    I was just confused as to what the OP was trying to accomplish...

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