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FatimaN
Inspiring
September 14, 2021
Answered

Upgrade to RH 2020 Some help pages for context sensitive IDs are not working.

  • September 14, 2021
  • 3 replies
  • 413 views

Hi guys,

Recently upgraded to RH 2020. Some of the Map IDs are not working in the CHM file. I get the following error:

This page can’t be displayed
  • Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct.
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.

I can navigate to these help pages in the CHM, and they open without any issues. No changes were made in the code. When I replacecd the new chm with the old chm in the software, the mapped pages open fine. I am stuck now, not sure what to do next or even how to diagnose the problem.  Any help would be greatly appreciated.

 

    This topic has been closed for replies.
    Correct answer FatimaN

    Thanks you for your help. My issue is resolved.

    Everything looked fine in Output mode > Map File. Then I tried looking for the map or .h file. Could not find it, after some research got to know that the extension for this file has changed to .ali, along with how information in stored in this file. Now, all of the help topics reside in the "Contents" folder, and the .ali file stores the alias name along and the corresponding link to the topic, which resides in the Contents folder. In my case, some links were pointing to topics residing in non existent folders. I guess in the old rh project some topics were not stored in the main folder and after upgrading to 2020, RH placed all of the topics in the Contents folder. These topics were not missing, the chm was just looking for them in the wrong folder.

    To fix this issue, I simply unassigned and then reassinged such topics. 

     

     

    3 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 16, 2021

    I got a similar message when I generated from a test project because I had deleted the default topic. Double check those topics do exist.

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      F
      FatimaNAuthor
      Inspiring
      September 16, 2021

      @Peter Grainge Thanks for your reply, my issue is resolved, please see my reply to Jeff above.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      September 14, 2021

      I meant that since some worked & some didn't, did you compare working to non-working ones in the RH project itself (not the generated CHM) to see if there was some difference between them?

        F
        FatimaNAuthorCorrect answer
        Inspiring
        September 16, 2021

        Thanks you for your help. My issue is resolved.

        Everything looked fine in Output mode > Map File. Then I tried looking for the map or .h file. Could not find it, after some research got to know that the extension for this file has changed to .ali, along with how information in stored in this file. Now, all of the help topics reside in the "Contents" folder, and the .ali file stores the alias name along and the corresponding link to the topic, which resides in the Contents folder. In my case, some links were pointing to topics residing in non existent folders. I guess in the old rh project some topics were not stored in the main folder and after upgrading to 2020, RH placed all of the topics in the Contents folder. These topics were not missing, the chm was just looking for them in the wrong folder.

        To fix this issue, I simply unassigned and then reassinged such topics. 

         

         

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        September 14, 2021

        Did you check the MapIDs in the project before creating the CHM?

        F
        FatimaNAuthor
        Inspiring
        September 14, 2021

        Yes, I checked the IDs in general. There are thousands of them. I did randomly test the chm after upgrading to 2020, and tested a couple of mapped pages as well, they were working fine. The tester recently found a few Mapped pages that are not working. I have two concerns, how to fix the issue and since there are thousands of IDs, how to do I check them all.

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