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lanik03
Participant
October 31, 2008
Answered

Upgrade to RH7 with RH4 serial number

  • October 31, 2008
  • 2 replies
  • 410 views
I successfully installed RoboHelp7 as an upgrade. When I try to get into it, it asks for the serial number of the older version. I started with RH4 from Macromedia several years ago, then upgraded to RH5. I have the serial number for RH4, but cannot find it for RH5. Unfortuately, the prompt wizard only accepts serial numbers from RHx5 and 6.

I called the Adobe support technicians several times, and they keep passing me on to another department until I come to a dead end where no one answers my call.

Can someone direct me to the correct contact number of someone who DOES know how to help, or do you know of another way around this dilemma?

Thanks!
      Correct answer
      Hello lanik03,

      Our Customer Service department should be able to field this issue for you. They can provide you a serial number to enter to get around this issue. If they do not immedialy understand the issue, tell them that you need the RoboHelp dummy serial number.

      The phone number to customer service is listed on this page:
      http://www.adobe.com/support/contact/
      800-833-6687


      Thanks,

      Bobby W
      Adobe Customer Care

      2 replies

      A
      Anonymous
      Correct answer
      November 5, 2008
      Hello lanik03,

      Our Customer Service department should be able to field this issue for you. They can provide you a serial number to enter to get around this issue. If they do not immedialy understand the issue, tell them that you need the RoboHelp dummy serial number.

      The phone number to customer service is listed on this page:
      http://www.adobe.com/support/contact/
      800-833-6687


      Thanks,

      Bobby W
      Adobe Customer Care
      L
      lanik03Author
      Participant
      November 6, 2008
      Bobby,

      Thank you for your help! Telling the customer service department that I needed the dummy serial number worked. It took a couple of more phone calls, but they figured it out. My RH7 is now activated.

      Thanks again
      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      November 2, 2008
      Adobe Support have a number for this purpose. I have asked someone at Adobe to respond to this post.

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