Upgrade to RoboHelp 2022: Publish to Word 365 errors

Forum|Forum|3 years ago
January 13, 2023
4 replies
333 views

I just installed the new RH 2022. Then upgraded my project then outputted to Word.

When I open the docx in Word, I get the following: "Word experienced an error trying to open the file. Try these suggestions..."

Any idea what's causing this and, more importantly, how to fix it.

Thanks!

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Peter Grainge

Community Expert

OK so it's not a Word output issue as such, just in your project.

Try creating a new Word template and use it as is just to see if it then works. If the problem is your content, then it should still fail. In other words, it will confirm your suspicion that it is the template in your project.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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r.lavioletteAuthor

Known Participant

It's definately the template! I created a new template and attached it to my original output preset and it worked.

I also created a new Word output preset and attached my original template to it and it failed.

Peter Grainge

Community Expert

So try Word in the About RoboHelp sample project.

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r.lavioletteAuthor

Known Participant

I converted the 2020 About Adobe sample project and it worked.

Jeff_Coatsworth

Community Expert

If you test create some other output (frameless perhaps?) does it look fine? Another test you can try is outputting the sample project to Word and see if you get the same issue or not.