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lsb1098
Known Participant
August 13, 2021
Answered

Upgraded data model project to RH 2019, frameless output hangs

  • August 13, 2021
  • 2 replies
  • 206 views

I have a data model project that I upgraded from classic version to Robohelp 2019. Each table in the data model is a .htm file. When I generate using Frameless preset, and then view the output, the pages don't load completely and if I click on a link on the page it just hangs.

The pages loaded just fine when generated from the classic version.

Please let me know what kind of info you need to help with this. I am basically looking for a starting point as to where to look for the problem. Many thanks!

    This topic has been closed for replies.
    Correct answer Peter Grainge

    Have you tried simply putting a blank line or two at the end of the topic?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    August 16, 2021

    Have you tried simply putting a blank line or two at the end of the topic?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    lsb1098Author
    Known Participant
    August 18, 2021

    Ok, I think that solved it. I ended up using a master page with some padding in it, and applied the master page to all 500 of my .htm pages. Now the page looks fine.

    As for the page hanging, I needed to add all of the table pages to the TOC. In the classic version, I didn't have to do these things, but I'm just glad to figure it out.

    Thanks so much for your help!

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 14, 2021

    Are you saying the tables are within an HTM file or are you saying something else? If the latter, I'm not clear.

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    See www.grainge.org for free Authoring and RoboHelp Information

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    lsb1098Author
    Known Participant
    August 16, 2021

    I have tried several times to post a response in the forum but I click Post and nothing happens. Here is the last thing I tried to post:
    There is a separate .htm file for each table in the data model. For example, the account table info is in account.htm.



    My index.htm page has links to each table (.htm file). For example:
    Tables
    1. account


    When generated, the last line of the page is cut off at the bottom. If I click on a table link, it goes to that page, but also cuts off the bottom line and the page hangs (spinning cursor).

     

    I tried in different browsers but got the same response, so I don't think it is a browser issue.

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