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criswelljulie
Inspiring
February 28, 2014
Answered

Upgraded from RH9 to RH11 Search No Longer Working

  • February 28, 2014
  • 1 reply
  • 2300 views

Hello,

Situation:

               Upgraded several projects from RH9 to RH11

               WebHelp Pro Output

               RoboHelp Server 9

Search no longer works for upgraded RH11 projects.  No matter the topic or keyword entered, results are zero.

Search works on RH9 projects.

I looked through forums for similar situations, I didn't find any for RH11.  Some solutions for RH10 said to verify the whfts file included all the xml packages and the RH11 output does.  Others had to do with settings in WebHelp but couldn't find anything specific to WebHelp Pro.

Any ideas?

Thanks,

Julie

This topic has been closed for replies.
Correct answer criswelljulie

Update...it seems the fact that I am publishing to RH Server 9 is the problem.  I received word from Adobe tech support:

"We have fixed that issue and soon we are releasing the patch for RHS 9 to support RH 11."

The expected patch is expected to be delivered by end of March 2014. 

Thanks for all who helped. 


Received the link from Adobe Support today - the site has both the RH11 Client patch and the RH9 Server patch.

The RHS update is live now at
http://helpx.adobe.com/robohelp/kb/robohelp-server-update-901.html

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 28, 2014

Does it work if you test it locally or on another web server? Just wondering if it’s RH11 or RH Server that is the issue…

C
criswelljulieAuthor
Inspiring
February 28, 2014

Sorry, I should have checked more closely.  Looking at the output view, some errors are displaying.  They are template errors. 

Cannot resolve macro:  WT_DS_SEARCHFORM_GO in C:\[local directory]...\whform.htm

and

Error:  Fail to update Template file whskin_rmset010.htm

Error:  Fail to update Template file whskin_frmset01.htm

Error:  Fail to update Template file whskin_rmset0.htm

RoboColum_n_
RoboColum_n_
Legend
February 28, 2014

Those are some of the files used to build the help's frameset so that explains why the search isn't working. Now we just need to work out what the build is failing. Can you try generating WebHelp Pro output for one of the sample projects.

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