Upgraded Robohelp and now bullets are considered as numbers

Question

After upgrading from RH 2015 to RH 2019, I have display problems in all my projects; mainly related to bullets and numeration.

Example:

This is how it looks when I open the Topic (first time after the upgrade):

everything seems okay

This is how it looks when I click View Item:

Strange: bullets became numbers

This is how the Topic look after I closed the viewer, Opened a new Topic and come back to check the old one:

Topic auto saved with numbers and the bullets are no longer displayed

Is there any way to fix this problem?

mariam_b · Accepted Answer

That's your call. It might help and in theory it should. However, it can also have other effects so decide on that one with your IT people.

See www.grainge.org for free RoboHelp and Authoring information.

So finally the problem is gone, I can open Robohelp2019 (classic & non-classic) without an issue.

It was because the Cache files wasn't deleted.

To delete them:

1. Go to C:\Program Files (x86)\Common Files\Adobe

2. Then Rename SLCache (example: SLCache_old). It is recommended not to delete it, just in case.

3. Launch Robohelp as an administrator.

Peter Grainge · Answer

Did you apply Update 2 before upgrading the project? If not, do so and try again.Let us know if that helped.Peter Graingewww.grainge.org@petergrainge

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