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A
Anonymous
November 6, 2013
Question

upgraded to RH 10; need to use IE8

  • November 6, 2013
  • 1 reply
  • 1469 views

Upgraded to RH 10. We did initial testing w/Internet Explorer 8 and everything seemed fine. However, some users are now reporting problems. (Note: we do not control IE upgrades so we cannot just upgrade them to IE 10).

I thought that we would have problems only if we used the multiscreen output but now I suspect IE 8 is the problem.

Is there anything that can be done on my end to get the project to work in IE? If not, anything besides rebuilding to make project backwards-compatible w/RH9 again?

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 6, 2013

What’s your help output flavour? It’s not clear if you’re talking about WebHelp or not. What sort of problems are being reported?

A
Anonymous
November 6, 2013

Yes, WebHelp.

Problems are: Index not working correctly (term starting w/A will not pull up "A" terms), Search not working correctly.

The problem is not consistent. Some people have the problem and some do not; however, they do have IE 8.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 6, 2013

Sounds like different browser security settings, not the version of IE, that’s the problem. Can you reproduce the issues yourself?

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